Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
The Paralegal, Legal & Compliance supports both the compliance team and the in-house legal team and focus on assisting with litigation, contract review and organization, responding to regulatory investigations, drafting and reviewing both internal and external content and legal communications, and working on compliance functions, including policies and procedures, compliance monitoring and testing, and remediation.
\n- Assist with compliance monitoring of processes and controls related to compliance with federal, state and local laws and regulations
- Assist with internal audits including planning audit for fieldwork, gathering and organizing documentation and samples
- Validate the remediation of internal and external audit findings
- Assist with internal compliance and audit issue reporting
- Manage the revision, and distribution of policies, procedures, and work instructions
- Collaborate and coordinate with cross functional teams regarding policies and procedures, and other compliance issues
- Assist with implementation of client changes, including analyzing new service level obligations, designing processes and updating policies, procedures, work instructions to comply
- Handle incoming litigation and demand letters
- Investigate the facts surrounding the allegations to determine the next steps, communicate with opposing counsel and outside counsel, draft complaint responses, motions, and settlement agreements.
- Manage state regulatory audits and investigations by gathering documentation, conducting investigation, drafting communications, and submitting materials on time.
- Assist with contracts management system under the supervision of manager; track events (renewals, terminations, deliverable dates) including client contracts, non-disclosure agreements, and Business Associates Agreements.
- Review and assist in filing licensing renewals, updates, and other documents as necessary to maintain good standing for licenses and bonds in all 50 states for all entities and branches under the supervision of the manager.
- Handle incoming regulatory complaints and work with the manager to submit public responses (CFPB, BBB, AG); manage our BBB accreditation and maintain our grade.
- Perform other administrative duties, as assigned.
- 4 years of experience with a combination of compliance and legal functions, with at least 1 year in a debt collection, call center, in-house corporate legal department or law firm.
- Paralegal certificate or, in lieu of certificate, at least 1 year of paralegal experience.
- Ability to demonstrate integrity and high ethical standards.
- Driven to simultaneously handle multiple projects, prioritize, and meet deadlines.
- Ability to be flexible and adaptable, including the ability to quickly learn and adapt to new technologies and new management procedures in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Commitment to the position and the company by remaining focused on the company’s mission statement
- Meticulous attention to detail and quality of work product; the ability to think critically and take initiative.
- Excellent oral and written communication skills.
- Excellent organizational and time-management skills.
- Notary Public Commission (or willingness to obtain one)
- Strong proficiency with Mac computer systems and Google Suite applications (G Suite)
Benefits, Perks, and Culture
- Everything you need to work remotely
- Unlimited PTO
- Medical/dental/vision insurance
- 401k through Charles Schwab
- Flexible Spending Account & Limited FSA
- Short + long term disability, life insurance options
- Family-friendly maternity and paternity leave
- Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
- PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
- Paid time off to do volunteer work in your community.
- Access to the Wellness Coach app for you and 5 family members
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
