At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Network Principal Engineer to join our Cisco Interactions Experience team. This is a 100% remote, telecommuting role located in Costa Rica.
The ideal candidate will leverage their design, architecture, implementation, support, and administration experience to improve and expand our cloud-based solution. This is an excellent career opportunity for individuals with a network focused on design and implementation background who would like to step into collaboration solutions in a hosted environment.
\n- Design and implement advanced service provider network solutions to support customer segmentation on a virtualized cloud platform.
- Work with the storage and virtualization team to ensure the underlying network can support future growth and security.
- Maintain existing platform and mentor junior resources.
- Train support resources for day 2 support and operations
- Owns the process to establish network connectivity with new customers using a variety of network connectivity methods.
- Provides technical knowledge and problem-solving skills to support complex network issues
- Communicate effectively with large enterprise customers and small businesses.
- Interact with Security and Compliance teams to ensure the solution conforms to corporate standards and security best practices.
- 5+ years experience in network design, implementation support, and security of complex LAN/WAN environments carrying VoIP and data.
- Advanced troubleshooting and support experience of network solutions that include: Cisco Nexus and Catalyst switches, Cisco ACI, Cisco SDWAN, Cisco Firepower 2100/4100 Series, VMware ESXi, support multiple network carriers, and Voice Over IP.
- Experience with Load Balancing (Citrix).
- Experience with QOS and network virtualization
- Cloud Platform Experience (GCP, AWS) is a plus
- CCNP Enterprise, Security, or Data Center is required
- CCIE is a plus
- Ability to obtain a government security clearance
- Benefits available to eligible employees include
- Medical, dental, and vision
- Tax-advantaged healthcare accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
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