As an Implementation Manager on the Customer Success Team here at Turquoise Health, you will support data customers through their onboarding journey and be a key driver of customer experience. For this role, we are seeking a skilled professional who can lead cross-functional efforts, communicate effectively with stakeholders, and ensure a seamless implementation for our customers. You should feel comfortable working with technical IT resources, love taking on complex challenges, creating operational efficiency, and thinking creatively about new solutions.
We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.
As an Implementation Manager, you'll…
Most of the time:
- Act as the primary point of contact for internal and external stakeholders throughout the implementation process
- Ensure successful new customer implementations maintain efficiency and on-time delivery via strong project management and execution on communications plans
- Anticipate potential roadblocks and develop contingency plans to keep implementations on track
- Own consistent tracking reporting on the implementation pipeline to ensure customer milestones are met and provide reporting to Turquoise leaders
- Communicate customer feedback for issue resolutions and process/product improvement
Some of the time:
- Keep customer implementation playbooks updated for all Turquoise Health products and services.
- Work directly with the Customer Success Operations team to iterate on processes to improve customer experience
- Work with existing customers to implement additional products or features
Requirements
What you bring to the Implementation Manager role:
- 5+ years of implementation experience, spanning SMB and Enterprise customers
- Strong project manager skills, PMP certification a plus
- Experience working with EMR, revenue cycle, or claims data is a plus
- Excellent communication skills: written and verbal with internal and external customers
- Client management skills, professionalism, and demonstrated self-starter
- Excellent skills in time management, work plan management, documentation and communication, with the capability to balance multiple priorities in a complex environment
- Quick learner and motivated to understand various technologies
- Excellent analytical and problem solving skills
- Communication and collaboration skills across seniority levels and functions
Salary
The salary range for this full-time position is $115,000-$130,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (please note: salaries are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.