Description
About the role and why it’s unique:
- Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
- Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
- Create a lasting impression on every user through transparent, open, and honest communication
- Assist with account & payment reviews in order to ensure users are appropriately using Underdog as it was intended to be used
- Show up everyday with a positive attitude and excited to help the team collectively reach its goals
- Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
- Expertly resolve Pick'em and Draft-related inquiries with precision and efficiency
- Offer comprehensive technical assistance to both Web and Mobile app users
- Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
Who you are:
- Flexible weekday & weekend availability due to varying shifts
- An optimistic and proactive individual, dedicated to finding solutions
- A versatile team player, adept at navigating diverse situations with ease
- A clear and concise communicator, with an emphasis on writing skills
- A receptive individual who embraces new perspectives and approaches
- An insatiably curious learner, driven to acquire new knowledge daily
- A customer service expert, delivering exceptional support by showcasing deep product expertise
- Proficient multitasker, committed to delivering high-quality work across various tasks
Even better if you have:
- Experience with Intercom (or other ticketing processor systems)
- Managed and resolved customer inquiries and issues across various social media platforms, such as Discord, X, Instagram, and LinkedIn
- Fantasy Sports and/or Sports Betting knowledge
- 1-2 years of customer support or related experience
Our target starting base salary range for this position is between $18 and $20, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.
What we can offer you:
- Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
- 16 weeks of fully paid parental leave
- A $500 home office allowance
- A connected virtual first culture with a highly engaged distributed workforce
- 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents
