Description
About the role and why it’s unique:
- Provide technical support for hardware and software systems across our local office and remote staff
- Manage, maintain, and troubleshoot Zoom Rooms and AV equipment
- Troubleshoot a wide range of technical issues, including computers, mobile devices, printers, and network connectivity
- Assist with software and hardware installations and upgrades, ensuring seamless deployment
- Collaborate with senior IT staff on more complex technical problems, escalating when needed
- Keep track of work and troubleshooting steps using our ticketing system
- Deploy laptops as part of onboarding of new employees as well as providing spares to existing employees
- Maintain hardware inventory
- Document support procedures and update our internal knowledge base
- Support IT projects and participate in larger rollouts for the organization
- Participate in IT projects and roll-outs
Who you are:
- A proactive technician with intermediate-level experience in IT support, capable of handling a range of technical problems independently
- Knowledgeable in Mac and Windows environments, with the ability to support both
- Working knowledge of Google Workspace, Slack, and Zoom
- Understanding of network concepts
- Passionate about solving problems, especially diagnosing and fixing technical issues
- Someone with a strong, positive attitude, a knack for customer service, and a love for helping people - “Service with a smile”
- Able to work independently, complete tasks in a timely manner, and thrive in a fast-paced, high-growth startup environment
- Impeccable written and verbal communication with the ability to translate technical information in a non-technical format
Even better if you have:
- Prior experience supporting Okta and Mobile Device Management (MDM)
Our target starting base salary range for this position is between $63,000 and $75,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.
What we can offer you:
- Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
- 16 weeks of fully paid parental leave
- A $500 home office allowance
- A connected virtual first culture with a highly engaged distributed workforce
- 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents
#LI-REMOTE
