Remote Scouter

The Integrations Operations Engineer III role is responsible for providing technical integration support of high-value customers. This includes monitoring, triage, developing solutions, and maintain cross-platform integrations to ensure client work is processed with minimal disruption. The engineer works closely with solutions architects, operations, and development teams.

• Integration Operations: Provide expert-level support for resolving technical integration issues related to our platform, including data flow, API connections, and system interoperability. 
• API Management: Monitor and manage API connections between various systems to ensure seamless data synchronization and optimal performance. 
• Troubleshooting: Investigate and resolve complex integration issues, collaborating with cross-functional teams, clients, and third-party systems to implement timely solutions. 
• Client Communication: Interact with clients to understand their integration requirements, address technical concerns, and provide timely updates on issue resolution progress. 
• Workflow Optimization: Continuously assess integration processes and workflows, identifying opportunities for improvement, and implementing strategies to enhance efficiency and reliability. 
• Data Management: Oversee data integrity and quality assurance during the integration process, ensuring accurate and consistent data transfer between systems. 
• Collaboration with Development: Collaborate closely with software development teams to contribute to the design and implementation of new features and enhancements related to integration functionalities.  While coaching, training and guiding the team members.
• Documentation: Create and maintain detailed technical documentation, including integration processes, troubleshooting guides, and best practices. 
• Technical Innovation: Stay updated with emerging integration technologies, industry trends, and best practices, and propose innovative solutions to enhance the platform's capabilities. 
• Coaches, trains and guides junior team members as needed.
• Requires general direction, little or no supervision on weekly tasks.

• Strong English reading, writing, and verbal communication skills for international business, including presenting to our customers. 
• Strong technical expertise in API management, data integration, and software systems. 
• Proficiency in programming languages like Python, JavaScript, Powershell, or similar for scripting and automation. 
• Excellent problem-solving and troubleshooting abilities, with a keen attention to detail. 
• Strong communication and interpersonal skills, with the ability to effectively interact with clients and internal stakeholders. 
• Familiarity with Agile methodologies and experience working in a collaborative, fast-paced environment. 
• Competent to perform the responsibilities with general direction and minimal supervision on weekly basis.

• Javascript, JSON
• SQL databases and queries 
• Git, GitHub, GitLab, Azure DevOps, or similar version control platform 
• API methods and integrations 
• Robotic process automation (RPA) 
• Command-line 
• Development in AWS environments including IAM 
• Intermediate or higher level skills in Atlassian/Jira, TestRail, or a similar dev/ops platform 
• Server administration (Linux or Windows) is a plus. 
• Quickly learn new programming languages and packages by self-training and review of other developers’ code 
• Excellent customer service skills 
• Ability to self-direct work under limited supervision, completing projects within agreed upon time frames 
• Good judgement when prioritizing how to respond to multiple competing requests. 
• Problem-solving, curiosity, and creativity. A “solutions” mindset and approach to your work. 

• Proven experience (5+ years) as an Integration Support Engineer, Integration Specialist, or similar role in a complex technical environment.
• Bachelor's Degree in computer science, Software Engineering, or a related technical field.