Job Title: Clinical Quality and Safety Manager
Location: Austin or SF Bay Area preferred; Denver, Atlanta, Seattle, Boston, or NYC also considered
About the Company
Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.
About the Role
As a Clinical Quality and Safety Manager at Wheel, you'll lead efforts to ensure top-notch clinical care delivery. As a member of the Clinical Operations team you'll maintain high clinical standards and enhance patient safety, by spearheading quality improvement/quality assurance initiatives and by authoring clinical content for use by providers and patients. Your focus will be on quality management, safety oversight, team collaboration, Clinician Champion oversight, and clinical writing.
What You’ll Do
Quality Management:
Assist in leading and continued development of Quality Assurance processes for Wheel
Conduct audits to assess and monitor clinical performance and identify areas for improvement.
Safety Oversight:
Enforce safety protocols to minimize risks during telehealth consultations.
Investigate incidents and implement corrective actions to prevent recurrence.
Team Collaboration:
Work with our Clinician Champions team to ensure adherence to quality standards.
Provide guidance and support to enhance team competencies in telehealth service delivery.
Oversight of Clinician Champions:
Onboard and support new Clinician Champions, ensuring they understand their roles and responsibilities.
Provide coaching and feedback to Clinician Champions, assisting them with performance improvement plans and ensuring timely follow-up.
Lead training sessions for Clinician Champions on new standard operating procedures (SOPs) and performance updates.
Maintain the Clinician Champion Handbook and ensure adherence to established guidelines.
Allocate hours to each pod to meet quality needs while maintaining budget constraints.
Act as a lead for quality improvement projects, driving initiatives aimed at enhancing telehealth services.
Maintain involvement in content creation, chart audits, and clinician coaching as needed, ensuring continuity of support and quality oversight.
Content Development
Draft and review clinical content for both patients and clinicians, adhering to national guidelines and evidence-based sources
Develop content to support safe and effective patient care and prescribing in a telemedicine setting
Who You Area
Bachelor's degree in healthcare related field required, Master’s degree preferred.
Minimum 3 years of experience in healthcare quality management, telehealth experience preferred.
Minimum 3 years of experience as a clinician directly caring for patients preferred
Experience developing Clinical Quality processes, metrics, and guidelines
Experience writing evidence-based clinical content for clinical and nonclinical audiences
Experience in clinical quality improvement methodologies a plus
Demonstrated experience managing projects from inception to completion
Strong interpersonal skills and the ability to effectively communicate across the
organization
Proficiency in quality management tools.
Wheel is proud to be an EEOC.