URGENT: Customer Service and Social Media Assistant (Part-Time)

Application Deadline: 8 February 2025

Department: Marketing

Employment Type: Freelance

Location: Manila

Compensation: $3.00 - $4.00 / hour

Description

• Create engaging content (graphics, captions, and videos) using provided raw footage and brand guidelines.
• Schedule daily posts across 4 platforms and maintain a consistent look and feel for the brand.
• Respond to direct messages, comments, and customer inquiries on social media platforms in a timely and professional manner.
• Monitor and manage social media engagement, ensuring a positive customer experience.
• Respond to customer inquiries via email and social media, addressing questions about products, orders, and customizations.
• Manage weekend customer service tasks to ensure coverage and quick response times.
• Collaborate with in-house staff to resolve customer concerns efficiently.

Hard Requirements:

• Strong written communication skills with excellent English proficiency.
• Experience in content creation (graphics, basic video editing) and social media management.
• Familiarity with tools like Canva, Adobe Photoshop, or similar platforms.
• Highly organized and detail-oriented, capable of managing multiple tasks daily.
• Customer service experience is a must, preferably in email or social media channels.
• Ability to conduct online research and maintain organized data records.

Schedule:

• Monday-Friday 9AM-1PM EST