URGENT: Scheduling and Client Management Assistant (preferred experience as a workforce, dispatcher or scheduler)

Application Deadline: 14 December 2024

Department: Customer Success

Employment Type: Freelance

Location: Manila

Compensation: $3.00 - $4.00 / hour

Description

• Serve as the main point of contact for VIP Facility Managers, managing their pest control service schedules and ensuring all appointments, inspections, and treatments are coordinated effectively.
• Handle scheduling requests from VIP clients, ensuring all pest control services are booked, confirmed, and adjusted as necessary.
• Respond to client inquiries and scheduling conflicts, finding appropriate solutions that meet the client’s requirements and ensure smooth service delivery.
• Update and maintain real-time scheduling systems, adjusting for any last-minute changes or cancellations.
• Coordinate with internal teams, technicians, and service personnel to ensure all necessary preparations and resources are in place for scheduled appointments.
• Maintain a high level of customer service to ensure VIP clients are satisfied with pest control services and that all service requests are handled promptly.
• Provide administrative support by tracking and documenting service appointments, inspections, and follow-ups.
• Communicate with management and internal teams to ensure that the scheduling process aligns with operational priorities and meets client expectations.
• Follow up with clients after services to ensure satisfaction and to schedule recurring or necessary follow-up treatments.
• Monitor and report on upcoming service appointments and outstanding tasks to ensure that all deadlines are met and services are completed on time.

Hard Requirements:

• Proven experience in customer service, administrative support, or scheduling, preferably within a pest control or facility management setting.
• Exceptional organizational skills with the ability to manage multiple schedules and prioritize appointments efficiently.
• Strong communication skills, both verbal and written, with a professional and friendly demeanor when interacting with VIP clients.
• Proficiency in scheduling software and calendar management tools (e.g., Google Calendar, Microsoft Outlook) and familiarity with basic office software (Microsoft Office Suite).
• High attention to detail, ensuring all service appointments and details are accurate and clients are informed in a timely manner.
• Ability to multitask and handle multiple scheduling requests simultaneously while maintaining a calm and organized approach.
• A proactive and solution-oriented mindset, especially when dealing with scheduling conflicts or client concerns.
• A strong customer service orientation, with the ability to understand and meet the needs of high-priority clients.
• Ability to maintain confidentiality and discretion when handling sensitive client information.

Schedule: