Description

URGENT: Support Coordinator Outreach Specialist (NDIS experience or background is required)

Application Deadline: 16 January 2025

Department: Operations

Employment Type: Full Time

Location: Manila

Compensation: $3.00 - $4.00 / hour

Proactively reach out to Support Coordinators to promote our services and establish collaborative partnerships.
Educate Support Coordinators about our capabilities and how we can effectively support NDIS participants.
Serve as a primary point of contact for Support Coordinators, addressing inquiries and providing timely updates.
Build and nurture long-term relationships with Support Coordinators to encourage participant referrals.
Collaborate closely with Support Coordinators to understand participant care plans and requirements.
Facilitate seamless communication between Support Coordinators and internal teams to align on service delivery.
Coordinate and manage the rostering of staff to execute participant care plans efficiently.
Allocate tasks to team members, ensuring alignment with participant needs and organizational priorities.
Monitor task completion and address any issues or delays to maintain high service standards.
Maintain accurate records of Support Coordinator interactions, referrals, and participant data.
Provide regular reports on outreach activities, referrals, and service delivery outcomes.
Identify opportunities for process improvements in rostering and service coordination.

Proven experience in outreach, relationship management, or a similar role, preferably within the NDIS sector.
Strong understanding of NDIS operations, Support Coordinator roles, and participant care plans.
Excellent communication and interpersonal skills.
Experience with rostering, task allocation, and workforce coordination.
Familiarity with NDIS compliance and reporting requirements.
Experience working with a provider organization in the NDIS ecosystem.

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