The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
Job location: Remote - Tokyo
We're looking for an experienced Customer Success Engineer to join our Customer Success Engineering team. Reporting to the Senior Manager, Customer Success Engineering, you'll be responsible for:
- Work collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments.
- Engage with customers through technical 1:1 workshops and provide them technical recommendations related to their environment with the objective to increase their Value Realisation.
- Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology.
- Deliver internal technical sessions to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.
- All while working cross functionally with Customer Success, Product, Engineering and Support teams.
What Will Make You Stand Out (Preferred Qualifications)
- 4+ years of prior work experience in similar customer facing positions (e.g. Sales Engineer)
- Ability to frame and simplify content and messaging for various audiences: technical, management, executive
- Ability to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations.
- Ability to translate technical adoption gaps to clear actions for the customer while linking them to Value Realization impact.
- Strong written and verbal communication skills in English and Japanese are required, with presentation, communication and meeting management skills
What Will Make You Stand Out (Preferred Qualifications)
- Understanding of the Enterprise IT business and Fundamental knowledge in Internet and Routing Protocols, and Internet and Security technologies
- Understanding of the Enterprise IT business and Fundamental knowledge in Authentication and SAML/Identity Provider (IdP) systems
- Understanding of the Enterprise IT business and Fundamental knowledge in Web-based security and network infrastructure solutions, and Traffic Forwarding and Policy Based Routing concepts.
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