The responsibilities of the Customer Success Strategy & Operations team include developing long-term goals, conducting data analysis for performance evaluation, and recommending solutions for improvement. We identify bottlenecks and improve operations to reduce costs and boost productivity. We establish goals and tracking mechanisms, ensuring progress monitoring, gap identification, and accountability. We reduce and solve the thematic challenges that are faced by the front line teams to make our company more efficient.
We are looking for an experienced Director of Business Intelligence. You will manage our data and analytics assets, driving streamlined processes, developing a team of analysts and developers, and facilitating the analysis of data with decision makers in the company to ensure that information gathering and analysis help develop business strategies. This role is remote within the U.S. You will report to the VP of this department.
Responsibilities:
- Play a crucial role in leadership discussions, generating value through strategic measurement and interpretation of business strategies. Offer applicable recommendations to use insights, standardize metrics, and develop tools and data products.
- Lead a high-performing team, promoting career growth, and integrating analytics throughout the organization.
- Guide the transformation towards a data-driven culture, enhancing data capabilities, and ensuring delivery of insights and actions.
- Collaborate with business leaders to define requirements for technology and reporting solutions that improve results.
- Partner with change management and support resources to promote adoption of new BI solutions, presenting recommendations to enhance decision-making.
- Operationalize insights through the development of user-friendly dashboards/tools and processes.
- Deliver concise and practical recommendations.
- Coordinate multiple tasks and maintain productivity.
What We're Looking For (Minimum Qualifications):
- 10+ years of relevant experience in business intelligence, data science, or related role
- Proficiency with Tableau
- Knowledge of logical and physical data modeling concepts, SQL and Cloud platform technologies
- Verbal, written, technical and presentation skills that can influence partners and stakeholders, both internal and external to the team
- Strategic hands-on problem solver who will get into the data to improve results
What Will Make You Stand Out (Preferred Qualifications):
- Experience with a secondary business intelligence tool such as Domo, PowerBI, Qlik, Spotfire, or Looker
- Bachelor of Arts (BA) or Bachelor of Science (BS) degree
- Business/Computer Science/IT or related field
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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Time off plans for vacation and sick time
- A flexible time off policy
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!