When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
As a Business Analyst (Onboarding Analyst) at Accurate, you will work with new customers to accurately gather account requirements and train them on their final setup.
This Role Is For You If:
· You are an adept customer relationship manager, capable of communicating and translating technical to business-level conversations.
· You can easily gain an in-depth understanding of customer challenges and can lead their project in a highly consultative and proactive manner.
· You work well with cross-functional teams to problem solve and provide ideal solutions to achieve customer objectives.
· You are able to negotiate with internal and external stakeholders to keep projects progressing and meet targeted timelines.
· You strive to deliver accurate solutions to customers in an optimal timeframe.
· You want to be a part of a fun team, while still being able to manage your own projects independently.
Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.
We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!
- In this role, you will project manage the onboarding efforts for new client accounts. Projects can include an integration with an applicant tracking system to order and/or view the results of background investigations.
- Project manage across other departments, customer contacts, and third parties, to ensure all aspects of the onboarding project meet expectations.
- Own the full onboarding cycle from deal signed until go-live, including post-production support.
- Set realistic expectations with client and team members to keep the project on task and meet deadlines.
- Understand client requirements, system capabilities, and be able to translate and communicate accordingly.
- Analyze the information/documents/requirements gathered for accuracy and determine if all criteria has been received to configure their account.
- Assist customers with reported issues, troubleshooting, solutions and testing.
- Train customers on their final end to end account setup.
- Lead and contribute to team projects to develop, improve, and scale our onboarding processes.
- 2+ years' experience working with clients in a client-facing role with a track record of top performance.
- Proven project management experience.
- Ability to understand and explain complex or technical solutions in a straightforward way to clients.
- Strong critical thinking skills, including ability to identify opportunities for process improvement.
- Ability to recognize trends or repeated user-facing issues and identify scalable solutions.
- Effective communicator and comfortable interacting with different teams, positions, and customers.
- Self-Starter, ability to work independently and get things done.
- Continually stays organized to manage multiple projects and fluctuating workload.
- Takes initiative and exhibits flexibility to changing requirements or priorities.
- Experience with Microsoft Office Suite required.
- Familiarity with applicant tracking systems (ATS) a plus.
- Background Screening experience a plus.
- Knowledge of SQL and databases a plus.
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
Special Notice:
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.
- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
