Company Description
Meet Achieve
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.
Job Description
As a Compliance Officer, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. The Compliance Officer will be a subject matter expert tasked to provide compliance support of our debt resolution business units. This position will work across our current debt resolution product offering and their support functions. Our ideal candidate brings demonstrated subject matter expertise and application of consumer protection laws and regulations in the following:
- Telemarking Sales Rule (TSR)
- Fair Credit Reporting Act (FCRA)
- Telephone Consumer Protection Act (TCPA) – Federal and State Level
- Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
What you’ll do:
- Manage and oversee all aspects of the debt resolution Wholesale (WS) and Legal Partner Network (LPN) compliance programs, including the development of monthly, quarterly and annual compliance monitoring
- Partner with WS and LPN Operations teams to ensure all regulatory requirements are accurately conducted and reported
- Create, review and implement improvements to the current processes and procedures across all debt resolution business units
- Lead internal reviews and draft reports containing recommendations and findings as needed
- Summarize and report regularly on key activity within the program and escalate gaps and concerns to the Debt Resolution Head of Compliance and Risk and the Debt Resolution Risk Committee (DRRC)
- Coordinate activity and interact with regulators and other third-party auditors in collaboration with the Debt Resolution Head of Compliance and Risk and Sr. Leaders
- Advise on compliance with laws and regulations for applicable programs, including consulting on the design and implementation of key performance indicators, key risk indicators and business changes to provide tactical regulatory/compliance and ensure consistent framework, standards and risk tolerances are followed in accordance with Compliance and Risk expectations
- Track and understand the changing regulatory environment to ensure policies, procedures and key stakeholders are kept current
- Collaborate with the Legal Department to assess the applicability and risk level of new/updated laws, rules and regulations.
- Assist with the preparation and execution of risk assessments of each business unit and present to management
- Develop strong, productive working relationships with internal customers. As a trusted advisor to various business units, maintain a strong grasp of the evolving business model, processes, systems, and associated controls; propose and influence positive change in these areas
- Participate in Enterprise initiatives and projects, demonstrate agility to shift priorities as needed
Qualifications
What you’ll bring:
- 5+ years considerable experience in consumer regulatory compliance with a debt resolution company, licensed financial institution or as regulatory compliance examiner
- Advanced knowledge and understanding of Third-Party Risk Management in a large financial institutional setting
- Advanced knowledge of third-party risk management operational and regulatory risks and controls related to onboarding and due diligence, including knowledge of risk management techniques from prevention, identification, assessment, and mitigation perspectives
- Bachelor's degree from a four-year college or university
- Strong interpersonal, communication and influencing skills
- Solid analytical and critical thinking skills, with attention to detail and accuracy
- Desire and ability to quickly learn about the activities and specificity of our unique business model and technology
- Self-starter, willing to take ownership and drive initiatives to resolution while reporting appropriately on progress made and escalating when difficulties are encountered.
- Willingness and ability to learn new laws, rules, and regulations and interpret and apply them to the business
- Familiarity with GRC applications, Microsoft Office, and other software
- Ability to prioritize and be agile in a fast-moving, complex environment
Additional Information
Achieve well-being with:
- Hybrid and remote work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry friends
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Work from home/hybrid:
We are proudly offering hybrid options in the Phoenix, AZ metro market. In other locations throughout the country, we offer work from home in the following states:
- Arizona
- California
- Utah
- Washington
- Nevada
- Florida
- North Carolina
- Oregon
- Texas
Salary Range: $110,000 to $142,000 annually + bonus + benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors.
Join Achieve, change the future.
At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.
