DISCLAIMER: Please note that this job posting is for active pooling purposes only. By submitting your application, you are expressing interest in potential future opportunities with Activate Talent. Your application will be kept on file, and we will reach out to you when a role becomes available that matches your qualifications and experience.
Job Title: Customer Service Representative - Active pooling
Working Hours: US Timezone
Job Overview: As a Customer Service Representative - Active pooling, you will play a crucial role in providing exceptional customer service to our clients. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction. This is a dynamic and fast-paced position that requires strong communication skills and the ability to multitask effectively.
Responsibilities:
- Manage inbound customer inquiries via phone, email, and live chat channels.
- Provide accurate information and guidance to customers regarding our services and offerings.
- Assist customers in resolving issues and complaints in a timely and professional manner.
- Maintain customer records and update relevant information in the database.
- Collaborate with cross-functional teams to address customer needs and improve overall customer satisfaction.
- Stay up-to-date with product and service knowledge to effectively assist customers.
- Identify opportunities for process improvement and contribute to the implementation of solutions.
Requirements:
- Prior customer service experience, preferably in a call center or similar environment.
- Excellent communication and interpersonal skills.
- Ability to work efficiently under pressure and handle challenging situations with patience and professionalism.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills, including knowledge of CRM software and Microsoft Office.
- Ability to multitask and prioritize tasks effectively.
- Fluency in English and additional language proficiency is a plus.
- Permanent remote work
