Description
About this Opportunity:We are seeking a dynamic and customer focused individual to join our team as a Customer Support Specialist. The Customer Support Specialist will be the first point of contact for inquiries from homeowners, solar installation companies, and sales professionals. You will provide exceptional customer service by handling calls, resolving issues on the spot when possible, or connecting them to the appropriate team member. Your role will be essential in ensuring smooth communication and efficient problem-solving across our solar finance ecosystem.Responsibilities:
Provide support for solar installation companies (EPCs), sales reps, and homeowners with inquiries about our offerings via phone and emailAssist with various tasks to assist solar sales reps to complete a sale including updating CRM records and amending quotesSupport EPCs by updating portal access and adding/removing personnel as neededResolve inquiries in a timely manner, or pass the information to the appropriate internal resource if neededGenerate and send routine customer-facing documentsKey Skills and Competencies:
Strategic thinker: Able to synthesize complex information and anticipate challenges.Relationship builder: Skilled at fostering collaboration and maintaining trust across diverse stakeholders.Execution-focused: Demonstrates attention to detail and the ability to lead multiple initiatives simultaneously.Adaptability: Thrives in dynamic, fast-changing environments.Qualifications:
1+ year of professional experienceStrong communication and interpersonal skillsAbility to manage and prioritize multiple inquiries with excellent time managementStrong sense of knowing the best decision between solving the problem yourself, seeking help, or handing off to someone elseExperience in customer service or call center support, preferably in the solar or energy sectorFamiliarity with solar financing products and services (PPAs, loans, leases, etc.) is a plusDetail-oriented with strong problem-solving skillsProven track record of managing cross-functional projects and driving organizational growthAbility to work in a fast-paced, evolving environment and manage multiple prioritiesExcellent written and verbal communication skills, with a keen eye for detailProficiency in Google Suite (Sheets, Slides, Docs); familiarity with IR tools and CRM systems is a plusStrong organizational and multitasking abilities; capable of working under tight deadlinesPositive attitude, proactive approach, and the ability to work both independently and as part of a team
Compensation and Work Environment
Full time, W2 positionBase Salary based on previous work experience.Bonus potential for top performers100% remote opportunityAbility for growth for top performers
Equal Employment Opportunity StatementAll About Dentistry Clients are an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. We are a proud promoter of employment opportunities to our Military and Veterans.vYzN3v9nWE
