Your Impact
Are you ready to make your mark on the world and save lives? Are you passionate about technology sales? Do you want to be a part of a fast-paced, winning team?
Axon is seeking Commercial Operations Analyst supporting both our sales and finance teams. You will serve a mission critical function structuring complex multiple-element quotes that execute the company’s pre-determined financial objectives. You will be responsible for analyzing and researching existing customer contracts to accurately identify customer performance obligations and build appropriate invoicing structures. You will develop a detailed understanding of Axon’s Quote-to-Cash process and build quotes that ensure accurate fulfillment and invoicing to deliver a world a class customer experience.
This position reports to a Commercial Operations Manager. In addition to working daily with sales reps, you will partner with our Commercial Controllership, Accounts Receivable, and Ordering teams.
At Axon, our goal is to make each individual feel valued for their contributions to the company’s mission, to protect life and truth. We are looking for smart people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day.
What You’ll Do
Location: Remotely from Spain, Italy, Germany, France, Belgium, or the Netherlands
- Become an Subject Matter Expert in diverse array of innovative products and develop an extensive understanding of Axon products and bundles
- Build a collaborative and responsive relationship with sales representatives and prepare accurate quotes for customer presentation that align with company policies
- Provide support on and guidance to sales representatives on best practices for deal formats and non-standard quote requests
- Structure complex deals for key accounts by working cross functionally with Sales and Finance to ensure efficient delivery to customers and accurate financial reporting outcomes
- Prepare thorough and accurate research across multiple data sources for existing customers to support Axon’s contract modification process and document conclusions to ensure company procedures are followed end-to-end
- Ensure Axon’s customer relationship management system accurately reflects customer specific contractual elements related to custom contract terms, pricing, invoicing and discounting
- Develop an extensive understanding of Axon’s Salesforce.com environment and how it impacts customer fulfillment and invoicing
- Test new product introductions and system updates to ensure business process changes are executed smoothly and timely
- Work closely with our business partners across Commercial Controllership, Order Processing, and Accounts Receivable to ensure data is processed in our systems timely and accurately
- Other duties that may arise
What You Bring
- Bachelor’s Degree or equivalent experience
- 3+ years experience in sales operations, pricing or commercial finance role.
- Finance oriented with an excellent attention to detail
- Salesforce.com CRM platform experience (CPQ preferred)
- Willing to work overtime hours when required especially during peak seasons of the year
- Demonstrated experience in Microsoft Excel including Pivot tables and vlookups
- Clear and concise written & verbal communication
- Time & deadline management
- Strong analytical skills
- Teamwork & collaboration-oriented
- Able to take initiative, ownership, and be proactive in their daily work
- Comfortable with conflict resolution & persuasion
- Should have a service mentality
- Able to work in a fast paced environment
