Overview:
In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns.
Compensation: EUR 30,000/annually
Who We Are:
Boostability was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. We use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for our small business partners and clients. The work environment is fun, friendly, and collaborative. We take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success.
Your Responsibilities:
- Act as the primary contact for our SEO clients and partners, helping them resolve their concerns.
- Represent our company and SEO product with excellent customer service.
- Manage the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work.
- Assign SEO tasks to our fulfillment department.
What We Expect from You:
- At least six months of experience in customer service.
- Fluent spoken and written German skills are essential.
- Good English skills (for internal communication only).
- Proficiency in using standard Google tools (Drive, Sheets, Docs).
- Excellent online communication skills, with the ability to clearly and effectively express your thoughts.
- Creative and logical thinking, with the ability to work within time and quality standards.
- Strong conflict resolution skills to handle situations where clients are dissatisfied.
Working Hours:
- Fully remote – all you need is a computer, headset, and a stable internet connection.
- 8:45 AM – 5:15 PM (CEST), Monday to Friday. No work on weekends or holidays.
Why You Should Work with Us:
- We are an internationally recognized SEO company.
- Ongoing SEO and management training.
- On-the-job training provided. All you need is motivation.
Additional Notes
- This is a contract position, so you will not be eligible for traditional benefits.
- You must be able to work independently and manage your own time.
- You must be a citizen or permanent resident of Ireland to be hired as a contractor in this role.
