Customer Success Manager

Application Deadline: 21 January 2025

Department: Customer Success

Employment Type: Full Time

Location: Detroit [Remote]

Compensation: $60,000 - $75,000 Base, $72,000 - $90,000 OTE

Description

Waymark is searching for an effective communicator with a great work ethic to join our tight-knit Customer Success team.

We’re building a cutting-edge, AI-powered video generator and work with household names across industries. As a Customer Success Manager, you’ll serve as the primary point of contact delivering solutions for these customers. You’ll build close, long-lasting, relationships with your contacts, while ensuring the highest level of satisfaction for every customer.

Not only will you be a key part of our team - you’ll also collaborate with the rest of the Waymark by generating case studies and testimonials, assisting in customer data analysis, communicating product ideas, and identifying industry trends.

Your Responsibilities

Report directly to Customer Success Leadership
Communicate with customers to understand their needs and build trust
Collaborate with all internal departments (Sales, Marketing, Creative, Product & Engineering)
Working in partnership with our Product Adoption team, who are responsible for training; this role will be more focused on the strategic side of Customer Success and partnership growth
Meet account KPIs and establish plans to achieve these targets with the customer
Collect and analyze data to learn more about customer needs and help identify creative and product opportunities
Conduct strategy meetings with client leadership to understand, plan, and execute various product adoption tactics
Respond to questions, feedback or complaints with a sense of urgency and prevent repeat issues by improving processes
Act as a customer advocate with a focus on improving the customer experience

Requirements for this Role

3-4 years of B2B Customer Success/Account Management experience
Track record of customer satisfaction while managing a book of business $1M+ ARR
Proficient navigating CRM and CSP tools, Hubspot and Vitality experience preferred
Excellent communication skills, both verbal and written
Fast learner with the ability to take direction and improve upon it
Positive person who enjoys meeting new people and building relationships
Ability to collect, track, and analyze large amounts of data

The Perks

Medical, dental, vision, and life insurance with 100% of your premium covered
HSA options + company contribution
401k with company match
Unlimited vacation days
Generous parental leave policy
All-year summer Fridays
Fully remote
Annual stipend for your at-home work setup
Weekly lunch stipend to support a minority-owned business
Monthly wellness stipend
Professional development time and budget

​​Customer Success Manager

Description

Your Responsibilities

Requirements for this Role

The Perks

Customer Success Manager

Remote Scouter