About the Role
An indispensable component of Clipboard Health’s marketplace is its healthcare facility customers. The Inbound Account Executive (Weekend Shift) ensures any prospective customers that reach out to Clipboard Health are able to be onboarded promptly and effectively. In addition, this person would provide support to existing key customers over the weekend to elevate customers’ experience with Clipboard Health.
If you're a strong communicator with endless energy and have a knack for getting things done, Clipboard Health is the place for you to grow and develop your skills. You'll drive growth for the business while sharpening your own skills.
Responsibilities:
- Respond quickly to inbound sales leads on weekends and onboard effectively those leads that convert
- Serve as a point of contact for key Clipboard Health customers to enable comprehensive support coverage for them even on weekends
- Reach out to churned customers to gather any weekend needs they may have
- Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering
- Establish credibility and trust with providers and healthcare executives by demonstrating strong business acumen and understanding of clinical workflows
Beyond the basics, what will make you successful:
- Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly
- Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause
- Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’
- Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly
Qualifications
- Sales experience not required but strongly preferred
- Willingness to try / lack of fear
- Ability to work 9am to 5pm Eastern Standard Time on weekends, with a flexible 2-3 day weekday schedule aligned with any US time zone
Benefits:
- Do great work that matters for customers who could really use your help
- Competitive pay that accounts for weekend work
- Fully Remote
Salary is based on experience and location.
