Description
Department Summary As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies. The Opportunity If you are highly motivated, possess a growth mindset, and are driven to succeed, we want to hear from you! The ideal Associate Product Manager possesses excellent communication (both written and oral) and time-management experience, is highly organized, and has technical curiosity. We are seeking a candidate for this position who has a drive for results and can work in a high-stakes and innovative environment. This person has an outstanding aptitude to find solutions to intricate problems, identify opportunities, and translate qualitative and quantitative feedback into product requirements and actionable insights. A deep knowledge of the value of a product for the consumer is highly desired. Preferred candidates have professional experience in project management including creating project plans, reporting on project status and providing succinct updates to stakeholders. The Associate Product Manager will aid the maintenance, development, and deployment of eCornell product offerings. This person is comfortable with the many facets of technology, and while not an expert in any one domain, can research, digest, and develop insights to inform our product roadmap. They will provide assistance in creating programs that assist Cornell University to help ensure we are delivering cutting-edge products. The Associate Product Manager will collect and incorporate customer feedback into our products to keep them current to meet our market needs. What you will do: Coordinate the execution of new product development through launching the product, including project and program management. Conduct market research, focus groups, and surveys to help determine the viability of new content and to keep current content up-to-date. Independently collect and analyze data from user testing and customer feedback to recommend new features and products. Oversee multiple previously established projects at once while also supporting and coordinating new project and initiative activities with internal cross-functional teams. Coordinate and act as a liaison between multiple internal teams during the course of product development, deployment and ongoing maintenance. Support conversations with faculty members and assist in informing direction for eCornell and Cornell hybrid professional masters programs. Create stakeholder reporting decks and communications to provide routine information and updates relative to project activity, general project management, and financial status. Draft and review standard contracts and agreements for content development that protect faculty IP and outline resource and financial implications for the department and University Assist in the coordination of specifications, resourcing, and project timelines for various content development and special projects. Participate in product presentations for the cross-functional teams on new products and features. Work with the creative services group to ensure the ongoing integrity and brand standards in all products. Coordinate as needed with relevant Marketing and Sales resources to ensure successful product launches. Identify and conceptualize improved user experiences; including graphical user interface, page layout design, interactivity, and flow. Provide technical assistance by responding to inquiries regarding errors, problems, or questions with online learning products as needed. Actively engage with learning products created by competitors for benchmarking purposes. Stay apprised of broader developments in the online learning marketplace --- via competitive analysis and student engagement --- and leverage this intelligence in product strategies. Communicate effectively, with purpose to support positive cross-team collaborations Effectively and independently represent eCornell in interactions with Cornell faculty and staff. What you will need: Bachelor’s degree or equivalent combination of education and experience. Outstanding presentation and interpersonal skills; the ability to communicate persuasively and concisely in speech and in writing. Must be a decisive, action-orientated, and highly-motivated individual. Strong project management and organizational skills. Demonstrated analytical skills. Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment is crucial. Ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment with proven ability to communicate cross-functionally and work effectively on teams. Tech savvy and demonstrated willingness to learn about new technologies. Understanding of product development processes and agile work environment. Based in Ithaca or surrounding area with ability to work in office on a semi-regular basis Proficient in Word, Excel, PowerPoint, and Google suite If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't. 1-4 years’ experience preferably in education or online learning Experience conducting sound market research and student feedback Exposure to Salesforce, LMSs, Student Information Systems and Marketing Automation tools is a plus. Experience with or exposure to Product Management. 2+ years’ experience in managing complex projects. Experience evaluating and recommending improvements to interactive and user experience design concepts. Experience with agile development practice. **Sponsorship for employment visa is not available for this position** Rewards and Benefits This position is based in Ithaca, New York. The successful applicant will be expected to work on the Ithaca campus, although they may be permitted to perform a portion of their work remotely. The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State. Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay. Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards. Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information. University Job Title: Project Associate I Job Family: Administration Level: E Pay Rate Type: Salary Pay Range: $62,035.00 - $67,938.00 Remote Option Availability: Hybrid Company: Contact Name: Freddie Salley Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-10-30 Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City. We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including employee wellness, workshops, childcare and adoption assistance, parental leave and flexible work options.
