Description
Core Responsibilities:
- Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
- Flexibility to work in morning and afternoon shifts
- Need to analyze trends, test and train the DevRev bot regularly
- Educate and Empower DevRev users
- Be the technical expert and answer product questions to take full advantage of the product
- Build and maintain relationships with the customers
- Be the customer champion and collaborate with product & engineering team on customer requirements
- Should be comfortable in writing customizations using the below mentioned languages
- Ability to think outside the box and build quicker solutions
- Support DevRev users round the clock on different levels of queries
- Build Q&A pairs for the bot and think innovatively to empower the bot
- Understand customer signals, collaborate with customer success teams to avoid churn
- Ability to converse profoundly and suggest value add features to help customers enhance their business goals.
- Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.
- Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
Qualifications:
- BE/ B Tech, or equivalent educational or professional experience.
- 3-5 years Support Experience.
- Knowledge on the following programming languages:
ReactJS (MERN)
HTML / CSS
JavaScript / TypeScript
Python
SQL
Golang
- Comfortable having technical conversations with technical and non-technical people.
- Problem solving around technical, product, and business questions.
- Excellent English communication skills - both verbal and written.
- Collaborative and team oriented.
