Core Responsibilities:

Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
Flexibility to work in morning and afternoon shifts
Need to analyze trends, test and train the DevRev bot regularly
Educate and Empower DevRev users
Be the technical expert and answer product questions to take full advantage of the product
Build and maintain relationships with the customers
Be the customer champion and collaborate with product & engineering team on customer requirements
Should be comfortable in writing customizations using the below mentioned languages
Ability to think outside the box and build quicker solutions
Support DevRev users round the clock on different levels of queries
Build Q&A pairs for the bot and think innovatively to empower the bot
Understand customer signals, collaborate with customer success teams to avoid churn
Ability to converse profoundly and suggest value add features to help customers enhance their business goals.
Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.
Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.

Qualifications:

Comfortable having technical conversations with technical and non-technical people.
Problem solving around technical, product, and business questions.
Excellent English communication skills - both verbal and written.
Collaborative and team oriented.

Remote Scouter