Company Description
Welcome to the good side of tech 👋
You might have heard about us but with a different name: Feegow, Doctoralia or Docplanner. The names are different depending on the country we are located in, but we are all part of Docplanner Group.
It all started over 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?
Where does Feegow fit here?
In 2022 Feegow joined the Docplanner Group, a health-tech company. We are dedicated to developing innovative solutions and promoting access to top-tier management for physicians seeking to take their practices to the next level, as well as managers in search of a robust solution that covers end-to-end operations. Our ultimate goal is to create a world where everyone can access high-quality healthcare.
Docplanner Group at scale
We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. And yet, employing over 3.000 people all over the globe, we managed to keep the startup-mindset we started with over 12 years ago.
And why should you join us?
Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.
We want to make the healthcare experience more human, and that starts with you being you. We believe that considering the diversity of human experience makes a better healthcare experience for all. We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.
Job Description
You will be responsible for:
Define and set key results for your team to ensure the Management part of the product works smoothly for our clients.
Lead a product team, working together with the operations, business, development, design, business intelligence, and marketing teams to discuss problems.
Monitor and analyze customer behavior regarding launched features and measure against KPIs.
Regular communication with customers to understand their pain points and needs.
Work with Stakeholders from different areas and other departments to balance business goals and customer needs, ensuring that relevant issues are debated, decided on, and initiatives are delivered.
Lead and define short, medium, and long-term strategies related to company growth, internal improvements, and the development of new features that meet the goals of the Docplanner Group;
Engage all internal and external stakeholders with the product vision, listening to and understanding their pain points to ensure the organization's strategic pillars are met.
Use project/product management methods and tools to prioritize deliveries, experiment with hypotheses, and test them.
Collaborate with multidisciplinary teams, combining their skills to solve the problems of clinics and healthcare institutions - managers, billers, financial managers.
Evaluate existing solutions within the company, utilize internal resources, and optimize solutions that are tangible, with lower costs and time investment.
Deliver assertive solutions with your team that truly solve the presented problem.
Solve problems pragmatically and assertively, aligning with the company's strategic pillars.
Ask the right questions to choose and collect the correct metrics and indicators for building dashboards.
Discuss, defend, and report processes, ideas, and projects to the Docplanner Global Team, with an emphasis on knowledge of the Brazilian market.
Bring practical knowledge in finance, fintech, and digital solutions for financial management.
Build, evaluate, and support the creation of documentation for improvements, creation, and modification of features to inform the development and operations teams about ongoing projects.
Qualifications
What experience and skills do you need to do great at this position?
3+ years of experience in product management within the fintech area with a proven track record of delivering successful products (payments etc). .
Masterminds of numbers! Excellent in analyzing, and synthesizing product usage data to provide actionable insights.
High level of energy, ownership, and strong communication skills.
Focus on the user, with the ability to identify and prioritize opportunities to reach your team's goals.
“Hands-on” approach with the ability to adapt quickly to a fast-paced working environment + you’re able to switch between strategic high-level thinking and hands-on operational work.
Ability to dynamically and pertinently connect business, technology, and design issues for objective and assertive decision-making;
Experience with complex problems and presenting impactful solutions to resolve such problems;
Experience in analyzing users’ pains and needs, validating hypotheses, running market experiments, scoping products/services, and taking a product to the market.
Experience with agile methodologies and a good level of understanding of technical terms.
A big Bonus if you:
worked with the healthcare industry.
are an interdisciplinary entrepreneur (own start-up experience, even if it was a failure).
Additional Information
Let’s talk money
A salary adequate to your experience and skills.
We offer a Meal Voucher worth R$630,00 a month, but if you enjoy cooking at home, you can replace it with a Food Voucher, for the same amount, or do half and half, making life easier for those who are 100% remote or hybrid.
For the commute to the office, we offer transportation vouchers.
We have a robust Partnerships Club, with agreements and discounts ranging from educational institutions. such as colleges and languages, to exclusive banking benefits.
Share options plan after 6 months of working with us.
Did you like working here? Then refer a friend or relative! We love having family and friends around! Our New Warrior Referral Program offers up to R$600 per person who stays with us for more than 6 months.
True flexibility and work-life balance
Remote or hybrid work model with our hub in.
Our working hours are Monday through Friday, from 9am to 6pm.
Need to work beyond your usual hours? We have a time bank so that you can use those hours as time off later.
Additional paid holiday on your birthday and work anniversary.
Our special leave policies are different here: if you’ve lost a loved one, we offer 10 days off; if you lose your PET, you have 2 days. Are you getting married? 7 days of rest! The baby’s here? We offer 1-month of paternity leave and 6 months of maternity leave.
Health comes first
Medical and Dental Assistance along with Group Life Insurance.
We have a robust Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services, all the way to exclusive banking benefits.
Access to the iFeel app, for emotional comfort, which combines traditional psychology with AI, helping you through those tough days.
ApoioPass offers free professional support and guidance in the psychological, legal, economic, and social areas, providing support in those more delicate issues.
A Gympass for you and 3 other people! Because working out alone is very boring, isn't it?
Did you think your PET would be left out? Of course not! We offer a Pet Plan extending the care to your pet as well.
Credits: Payroll loan services, eligible after 6 months of employment.
Important: Docplanner is an international English-first company. Therefore, please be sure to send your CV in English
We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.
“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO
