We are dscout, home of the People Nerds! We partner with human-centric organizations like Google, Salesforce, AirBnB, Target, and Best Buy to help build the right products for the right people with our suite of user research tools. Our team cares deeply about quality research, making companies more human, and of course—nerding out together. We continuing to add to our smart and driven team, and we would love for you to join us.
We are seeking a dynamic Director, Sales - Existing Business to develop and drive sales strategies within our most critical accounts. This isn’t just about meeting sales targets - it’s about crafting a holistic approach that blends expansion sales, account management, and customer success into one unified strategy.
You will have a chance to significantly impact dscout’s existing customers while leading a dynamic team of account managers. You are an exceptional communicator and an experienced people leader. You thrive in highly collaborative environments and foster strong relationships with people across the company and our key clients. You will work closely with our Director of New Business and Chief Revenue Officer, our larger Sales, Customer Experience and Research (CXR), and Product teams. If this sounds exciting to you, apply today!
\n- Strategic Leadership: Partner with the CRO to develop and execute our existing customer strategy, aligning with our organizational goals. Foster a culture of innovation, collaboration, and excellence within the existing business sales team.
- ARR Growth: Be the driving force behind our ARR growth. Identify and pursue opportunities to upsell existing customers, expand ARR at renewal, and tap into new business units within our customer base.
- Account Management: Oversee and optimize our account management processes to maximize customer satisfaction and retention. Collaborate closely with the account management team to identify upsell, cross-sell, and growth at renewal opportunities.
- Customer Success and Retention: Partner with our Customer Experience & Research (CXR) team to champion customer success initiatives. Ensure ongoing value delivery, strong client relationships, and enhanced customer retention through feedback loops to continuously improve products and services.
- Executive Selling: Personally engage in high-level executive selling to key clients and prospects. Build and maintain relationships with key stakeholders, becoming a trusted advisor to our clients.
- Cross-Functional Partnership: Collaborate effectively with other departments, fostering strong cross-functional partnerships. Work closely with customer experience and research, marketing, product, and operations to align strategies and optimize outcomes.
- Team Management: Manage and mentor a team of Account Managers to support their professional growth and career development. By creating a welcoming environment where everyone can excel, conducting regular one-on-one meetings, and exchanging constructive feedback within and across teams, you’ll pave the way for a high-performing sales team
- 7+ years of experience in Account Management, ideally within SaaS.
- 5+ years of management experience.
- Proven track record of success in executive-level selling and leading high-performing SaaS sales teams.
- Demonstrated experience in driving new sales and account management within a complex, B2B environment.
- Experience managing and coaching a team of Account Managers or Relationship Managers.
- Experience building & growing high-performance teams and individuals.
- Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.
- Exceptional communication and interpersonal skills, with the ability to build and nurture relationships at all levels.
- Demonstrated knowledge of the processes for managing large accounts, including demand generation, forecasting, quota attainment, sales presentations, short-term, mid-term, and long-term opportunity management
- Strong technical and business knowledge with complementary skills to understand the customer's business and technical drivers
- Has led or participated in defining an innovative, GTM motion (not just operating an established one)
- Experience cultivating an inclusive environment where people can do their best work.
- Bachelor's degree in Business, Sales, or a related field (MBA a plus).
- Experience in selling to any of the following: Financial Services, large ISPs, eCommerce, media companies, large Enterprises, or other related industries
- Willing to travel for customer and internal meetings
- Existing relationships with decision-makers within User and Customer Experience
We do our best to write realistic, accurate job descriptions, but we also recognize that great talent comes in many forms and from many backgrounds. Not sure if you meet all of the above bullets? Please apply anyway!
About dscout
dscout is a team full of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we look for team members who align with that belief. We are proud of what dscout is today, and we are excited to build our future with you.
It doesn't just stop there. When you join the dscout team, you will get:
* A strong and competitive compensation package with a built-in bonus and equity program.
* An incredible and progressive benefits package (for both you and your dependents) to support work/life balance including flexible PTO, 11 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
* An education stipend to support your growth & development and a remote work stipend.
* A company that is open and transparent with our team. You will know what is happening and why it matters.
dscout is an equal opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.
If you need reasonable accommodations for any part of the employment process, please contact us by email at accommodations@dscout.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
When you apply at dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.
dscout participates in the E-Verify program in certain locations, as required by law.
NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM
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