Description
The Senior Analyst, People Operations implements and manages scalable methodologies and systems to optimize HR operations and streamline core processes like onboarding, hiring, offboarding, timekeeping, and others that make up the employment life cycle. You will be the subject matter expert for people systems across the People and Culture team, to include ATS, LMS, HRIS, survey tools, etc., as well as be responsible for day-to-day employee data management and analysis processes to ensure that data is secure and maintained consistent with company policies and privacy regulations and with data integrity and reliability. You will also prepare and deliver required reporting and filings, as requested.
On a Given Day, Your Work Might Include
- Serves as lead administrator and subject matter expert for HR systems (HRIS, LMS, ATS, Performance Management, Surveys, etc.). Ensures data integrity, functionality is optimized, and systems are integrated for efficiency and an overall positive user experience.
- Researches, recommends and implements scalable methodologies and systems to optimize and streamline HR systems and core processes like onboarding, hiring, offboarding, benefits administration, leave and accommodation management, learning and talent development, and others that make up the employment life cycle.
- Runs reports, analyzes data, makes required compliance filings and provides information to leaders in a user friendly format.
- Provides excellent customer service to internal stakeholders by monitoring, triaging, and responding to employee inquiries, as well as interfacing with external stakeholders in a method-appropriate and timely manner.
- Manages the systems to facilitate employee engagement surveys, pulse surveys, exit interviews, new hire surveys and other survey indexes.
- Provides coaching and guidance to employees and managers regarding policies, processes and performance management. Escalates issues and topics that exceed scope or require evaluation of an exception.
- Contributes to achieving People Operations strategic objectives by assisting with initiative development, proposal, project plans, project management and execution.
- Maintains strict confidentiality and professionalism when dealing with sensitive or private information.
- Strives for operational excellence and execution of People Operations activities while identifying opportunities for efficiency and automation wherever possible to scale delivery.
- Ensures personnel and other HR records for all employees are complete and in compliance. Audits as necessary or requested.
- Creates and updates department processes to ensure accuracy and completion.
- Maintains and expands knowledge and understanding of existing and proposed federal and state laws/regulations affecting human resource management.
- Models and reinforces actions and behaviors consistent with the Company's values, mission, and culture.
- Collaborates on departmental and cross-functional projects or initiatives as needed or required.
- Performs other related duties as necessary or assigned.
What You’ll Need To Succeed
- Bachelor’s degree in human resources or other business-related field strongly preferred
- 5+ years of experience in related human resources role(s)
- Experience maintaining and enhancing HR systems (HRIS, LMS, ATS, Survey Platforms, etc.), preferably Workday and other HRIS, Betterworks, Greenhouse ATS and others.
- Previous benefits and leave management experience a plus.
- Excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Able to prioritize competing projects and deadlines.
- Excellent relationship building and maintenance skills.
- Ability to balance business needs and regulatory compliance with a commitment to providing outstanding customer service to optimize the employee experience.
- Ability to successfully apply a growth mindset to enhance individual, team, and/or organizational outcomes; independently owns self-development and seeks out opportunities for growth.
- Demonstrated focus on continuous improvement with an interest in innovation and invention.
- Demonstrated ability to collaborate effectively with team members and cross-functionally across the company to work toward achieving strategic goals.
- Firm understanding of state-specific employment laws, and applicable Federal laws and regulations.
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies to internal policies and procedures.
- Strong analytical and problem-solving skills with a commitment to producing data-driven results.
- Ability to effectively (re)prioritize tasks based on competing urgencies or needs.
- Proficient in Microsoft Office Suite.
Compensation
For this role our salary range is $91,000 to $105,000, depending on relevant experience
