Company Description
Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
Job Description
As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.
We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client’s current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian’s online employment and income verification services.
You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.
We seek a candidate eager to join a start-up atmosphere, someone who is able to adapt readily, instill confidence in internal and external partners and drive results. Comfort with ambiguity and a high aptitude for adaptability are necessary.
As the ideal candidate, you’ll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. You must demonstrate an ability to manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. Strong organization, time management, problem solving, and communication skills are essential. The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.
A successful candidate is
- Collaborative – strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
- Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
- Determined and Disciplined – achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action
What you’ll be doing
- adhere to stringent data security policies and processes
- deal directly with users either by telephone and email
- respond promptly to user inquiries
- handle and resolve user questions
- obtain and evaluate all relevant information to handle and resolve user inquiries
- authenticate and upload user authorization forms
- process verification requests and forms
- direct requests and unresolved issues to the designated resource
- manage users accounts
- keep records of users interactions and transactions
- record details of inquiries, comments and concerns
- record details of actions taken
- manage administrative tasks involved with job duties
- communicate and coordinate with internal departments
- follow up on customer interactions
- complete other administrative projects and duties as requested by management
Qualifications
What your background looks like
- high school diploma, general education degree or equivalent
- at least 2 years of experience in Customer support roles, preferably in HR
- knowledge of customer service principles and practices
- knowledge of relevant computer applications and basic web functions
- ability to type and communicate through email
- knowledge of administrative procedures
- numeric, oral and written language applications
- product knowledge
Additional Information
Experian Careers - Creating a better tomorrow together
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect
#LI-ML1
#LI-Remote