ABOUT FREED
Did you know that physicians rank #1, in suicide rates, across all professions?
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that fix that.
Our first product is an AI scribe that automates medical documentation. In 1 year since launch we were able to:
Acquire 10,000 paying and loving clinicians and exceed $10M ARR
Generate 70,000 patient notes daily and over 1 million monthly
With the backing of Sequoia and the best investors in the world, we are rapidly expanding our product offering. Patient facing assistant, patient insights, EHR integrations, and other products are ready to be built and be used by thousands of clinicians and millions of patients.
We are looking for entrepreneurs. Fast, ambitious, and smart executors who want to put useful products in the hands of the people who take care of our health and pay a price for it.
Expect intense, clinician-focused, intriguing, and smart co-workers who want to make clinicians happier, and improve healthcare as a consequence.
ABOUT THE ROLE
As Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers. Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. Some accounts will be at full capacity, most will not. Your job is to ensure we deliver on Freed’s promise: to be the most clinician friendly company in the world.
You’ll be responsible for every aspect of the customer journey: onboarding and training new users, troubleshooting any user issues, addressing technical questions about new or existing features, maintaining a ‘pulse’ on the customer and all key champions from the account (eg, clinical directors, chief medical officers, heads of innovation, etc.), and introducing new products when the time and fit are right.
HOW YOU’LL HAVE IMPACT
You lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.
You analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.
You identify and successfully close expansion opportunities.
You provide ongoing support to the user base across your portfolio.
WHAT YOU’LL BRING
5-8 years of directly relevant experience managing high profile customer accounts.
An established ‘toolkit’ for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment.
Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts.
High motivation, self direction, and an intrinsic sense of ownership and accountability.
An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction.
NICE TO HAVES
Previous experience in an early-stage, high growth company.
Familiarity with advanced technology and AI-type products and solutions.
Previous experience working in a cross-functional, highly collaborative, asynchronous working environment.
WHAT WE WILL BRING
Competitive salary and equity in a high-growth company.
Opportunity to make an immediate impact.
Medical, dental, and vision benefits for US-based employees.
Unlimited PTO.
Company-sponsored annual retreats.
A collaborative, asynchronous remote-first environment.
