We’re looking for a Lead Account Manager to own relationships with Garner’s large-market clients and brokers, and to ensure a seamless buyer and member experience. This role’s focus is relationship management, strategic account planning, understanding client needs, renewal and upsell execution and day-to-day client management. As the main point of contact for key client stakeholders, the Lead Account Manager has the ultimate goal of ensuring client happiness and renewal.
This position is fully remote.
Responsibilities Will Include:
- Own specific book of business of client and broker relationships, including relationships, strategy, renewals and upsells.
- Design and execute QBRs, utilize data to craft strong value stories to deliver on client goals and expectations.
- Execute project management plans for new client onboarding and adoption of new product features or solutions.
- Collaborate with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met.
- Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans.
- Communicate regularly with economic buyers and members to understand ongoing needs.
- Develop client reports, meeting materials, and workshops as needed
The Ideal Candidate Has:
- 5-10 years of account management experience in employer health benefits with experience working with large-market and/or Enterprise clients
- An understanding of health insurance, plan design and cost containment strategies
- An ability to manage complex projects and achieve results against tight deadlines
- A track record of building relationships with sophisticated external stakeholders, including brokers in the health and benefits space.
- An ability to understand and work with healthcare data to craft a compelling value story
- A strong communicator who can clearly articulate a vision or strategy and inspire adoption and change
- A desire to work in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the healthcare system
- Self-starter who takes ownership and drives execution of key initiatives to serve the client and the business
The base salary range for this position is: $100,000 - $120,000 annually. This position is also bonus eligible. Compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.
