Description
A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
TASKS;
- Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
- Maintaining great phone etiquette
- Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
- Verifying healthcare insurance coverage and eligibility
- Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping
- Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
- Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
- Strictly adhering and complying with the HIPAA policy
Requirements
QUALIFICATIONS:
- Must have excellent verbal and written English communication skills
- At least 1-2 years of experience in a medical-related background
- Familiar with medical terminologies
- A healthcare-related degree is highly preferred
- Intermediate skills with Google Workspace and/or Microsoft Office
- HIPAA Certification is a plus
- Strong attention to detail
- Impartial
- Highly organized
- Computer savvy
SYSTEM REQUIREMENTS:
PRIMARY
- Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: At least Windows 10/11 64-bit or macOS Monterey
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
BACK-UP
- Computer Processor: Intel Core i3-5000 (5th Gen or higher) or AMD Ryzen 3 with 8 Cores or higher (2015 or later)
- Computer Memory/RAM: 4.00 GB
- Computer Operating System: at least Windows 10/11 64-bit or macOS Monterey
- Headset: Any USB-type headset with noise-cancelling feature (Optional)
Benefits
RATE AND REWARDS:
- Starting rate is $700 (USD) monthly
- Employment Type: Independent Contractor
- Free Training
- Paid Time Offs
- HMO Coverage
- Performance-Based Increase
- Permanent Work From Home
