The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Customer Service Representative for an online shopping company that values excellent customer service and seamless online experiences. In this role, you will be the first point of contact for Spanish-speaking customers, providing them with assistance and guidance as they navigate their shopping journeys. You'll play a crucial role in enhancing customer satisfaction by addressing queries, resolving issues, and ensuring that our clients feel valued and understood. As part of a dynamic team in the consumer services industry, you will contribute to fostering a positive shopping environment, all while representing a respected brand in the online retail space. If you embody a passion for customer service and have a knack for communication, we encourage you to join us in making engaging and impactful connections with our customers around the globe. We believe in creating empowering pathways for candidates and clients alike, and your expertise is pivotal to our success in achieving this mission.
Responsibilities
- Act as the primary point of contact for Spanish-speaking customers via phone, email, and chat
- Assist customers with inquiries related to products, orders, and services offered by the company
- Resolve customer complaints and issues promptly and effectively to ensure a positive experience
- Provide product information and recommendations to customers based on their needs and preferences
- Process customer orders and returns while ensuring accuracy and efficiency
- Maintain up-to-date knowledge of products and promotions to assist customers accurately
- Create and maintain customer records in the system to track interactions and responses
- Fluency in Spanish and English, both written and spoken
- Proven experience in customer service, preferably in an e-commerce or retail environment
- Strong interpersonal skills and the ability to communicate clearly and effectively
- Problem-solving skills with a customer-centric approach
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency in using customer service software and online communication tools
- Availability to work flexible hours, including evenings and weekends if necessary
Monthly Salary
2 Extra Salaries Per Year
Fully Paid Training
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Monthly Performance Bonus
Private Insurance
And More...
