Description
We are a dynamic and fast-growing tech firm specializing in innovative e-commerce solutions. We pride ourselves on delivering exceptional customer experiences and are looking for a passionate Customer Service Agent to join our team.Key Responsibilities:Serve as the first point of contact for customers, providing support through phone, email, and live chat.Manage customer inquiries, complaints, and feedback efficiently and professionally.Process customer orders, handle returns, and coordinate with other departments to resolve issues.Maintain detailed records of customer interactions, transaction details, and any follow-up actions.Collaborate with team members to enhance service procedures, share best practices, and improve customer satisfaction.Assist in training new customer service representatives when required.Qualifications:High School diploma or equivalent; Bachelor's degree is a plus.Proven experience in customer service or call center environment, ideally 2+ years.Exceptional communication skills with fluency in Italian; proficiency in English is required. Knowledge of additional languages like German or French is advantageous.Strong problem-solving skills and the ability to handle customer complaints with patience and empathy.Proficient with CRM systems and Microsoft Office Suite; quick learner of new software.Excellent organizational skills and attention to detail.What We Offer:Competitive salary based on experience.Performance-based bonuses.Comprehensive health benefits.Opportunities for career advancement and professional development.A dynamic, multicultural work environment.Flexible working hours with options for remote work days.
