Overview
About the Role - We are currently seeking a Senior Product Manager who will own the vision, strategy and overall execution for our two API product areas enabling same-day fulfillment. Our Connect product powers retailers’ owned-and-operated ecommerce sites. Our Relay product powers Instacart.com fulfillment by third parties. Fulfillment Services is a company-wide priority, and you will work on coordinating efforts across all tech teams, and representing those efforts externally.
This role will partner closely with a dedicated team of engineers and data scientists. Beyond the direct team, this role will help drive priorities across all Instacart teams who develop platform capabilities relevant to Fulfillment Services.
About the Team - This role sits within the Enterprise Fulfillment team, which creates enterprise-grade logistics solutions that allow our partners to flexibly and efficiently scale their online commerce and in-store operations.
In turn, Enterprise Fulfillment sits within the Marketplace organization, which is focused on building high quality and high efficiency products for our Customers, Shoppers and Retailers.
About the Job
This is an exciting opportunity to oversee a team at Instacart focused on creating new capabilities and tools to power fulfillment from retailers’ own websites and Instacart.com. You will develop new products and improve existing APIs to make our services easier for our retailers to integrate with and more reliable. To accomplish this, you’ll work closely with product and retailer-facing teams from across the company to define and execute the Fulfillment Services roadmap.
- You will support API products powering all fulfillment types: pick & deliver, delivery-only, and pickup, and oversee the end-to-end fulfillment processes
- You will ensure that we are building platform solutions that appeal to various retailer needs
- You will own the process to streamline onboarding and introduction of new features
- You will work with a cross-functional team to drive partner enterprise sales, NPS and growth
About You
Minimum Qualifications
- Bachelor's degree, ideally in a technical discipline
- 3+ years of experience in product management
- Experience with end-to-end product delivery
- Experience overseeing roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
Preferred Qualifications
- Experience in B2B product management or in client services
- Experience working in a fast paced startup environment strongly preferred
