Purpose of the role
Responsible for managing customer facing projects to budget, schedule, profitability, and quality. Working with physical and remote teams, partnering with various consultant skills pools/venues and across internal departments, this role demands timely and effective communications with project sponsors, internal stakeholders, technical specialists, and customers across multiple concurrent projects.
Working closely with customers, guiding, and managing their expectations, and ensuring that the right job is completed to meet quality and timeliness expectations. Guiding the project team(s) and related colleagues in Keyloop and their customers to be successful.
The Project Manager is well organized, articulate, detail-orientated and commercially aware, with an understanding of business operations, they use comprehensive planning, reporting and risk management capabilities, and lead and delegate effectively. Taking pride and responsibility and demonstrating the drive to make things happen, to get the job done, is key to the role.
Key Duties & Responsibilities
Support project definition in the sales process (Discovery workshops, expectation setting etc.) and may support approval of the final SOW, project quotations and related contracts.
Establishing and maintaining strong relationships with stakeholders, delivery teams and customers
Define or analyzing the already defined scope, milestones, impact, resources, and outcomes of the project, and gaining customer agreement and awareness throughout the project
Forecast, review, and manage billing milestones based on defined and agreed deliverables to achieve the targeted project profitability
Developing project plans, budgets, and teams, and identifying and scheduling project activities
Assigning work optimally across consultant skills pools/venues, sharing information around project, delegating responsibilities, leading, and supporting the project team
Working closely with the project teams to ensure that commitments and deadlines are met
Regularly reviewing project scope, deliverables, costs, performance, and business benefits to keep the project on track
Communicating project progress, challenges and outcomes to the delivery team, the project sponsor, the project board, and the customer
Dealing with emerging risks and issues promptly and professionally, escalating where necessary
Using appropriate standards, systems, resources, tools, and techniques in all project management activities
Maintaining and controlling project documentation and systems during, and on completion of the project closing projects to enable revenue recognition, and to review lessons learned
Key Results Indicators & Measures of success
Projects deliverables, milestones, deadlines, schedule, budget, and expected outcomes are met.
Positive engagement of all stakeholders as demonstrated by review meetings and feedback received throughout project lifecycle
Positive feedback from project stakeholders and teams from project audit activities
Demonstrable continual improvement of all documented processes
Post Implementation Review production and actioning of findings
Use of formal methodology, standards/governance, undertaking best practice project delivery to achieve expected project outcomes
Positive and proactive customer interactions and insight
Validated robust engagement from project initiation thru to transition to CE.
Skills / Knowledge & Experience
Extensive project management experience, preferably gained from managing IT (software) projects
Proven experience of working with a project management methodology such as PRINCE2 or PMI
Successful delivery of projects - on budget and time (Project revenue target achievement)
Demonstrable high-level of communication, facilitation, and negotiation skills
Demonstrable experience of commercial decision making
Excellent communication skills, both written and verbal.
Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams.
Experience of working with Project management tools and platforms (MS Projects, Teamwork, MS Office)
