We offer:
1. Dynamic working environment in an extremely fast-growing company
2. Work in an international environment
3. Work in a pleasant environment with very little hierarchy
4. Intellectually challenging, play a massive role in Nivoda’s success and scalability
5. Flexible working hours
Join Nivoda as our IT Support Maestro, orchestrating a seamless symphony of technology for our dynamic and ever-growing team of over 200 individuals! As the IT Support Lead, you'll be the virtuoso ensuring that our internal IT operations not only run smoothly but reach new heights of effectiveness and cohesion across the global organisation.
What You'll Rock at Nivoda:
Global IT Command: Take command of our internal IT operations and shape them into a powerhouse of efficiency that caters to our diverse and expanding global team.
First and Second Line Mastery: Showcase your expertise by taking ownership of first and second-line IT support and service requests. You'll be the go-to troubleshooter, ensuring incidents are resolved promptly and escalating to third parties where necessary to exceed users' expectations.
Mac & PC Harmony: Navigate effortlessly through our hybrid Mac and PC infrastructure, demonstrating your prowess in managing and optimizing the tech landscape for the best user experience.
Time Zone Wizardry: Manage stakeholder expectations and response times seamlessly across time zones, ensuring our team feels supported no matter where they are.
Fault-Finding Virtuosity: Be the detective, reporting faults to third-party companies and overseeing repairs or changes with precision to ensure top-tier quality and satisfaction.
Onboarding Brilliance: Play a key role in our team's growth by ordering and tracking equipment for new hires and individually or collectively onboarding them. Equip our staff with the skills, knowledge, and confidence to navigate our IT systems with ease.
Supplier and Contractor Maestro: Manage our IT ecosystem, overseeing suppliers and contractors, ensuring they deliver top-notch products and services that harmonize with our IT systems seamlessly.
Guardian of Policies: Enforce our IT policies, procedures, and standards, with a vigilant eye for any breaches or non-compliance. Your role is to ensure that our IT environment is a fortress of security and efficiency.
Tech Trailblazer: Stay at the forefront of service desk software upgrades and new releases/developments. Collaborate with our CTO to make recommendations for processes, system changes, and incident management arrangements that keep us ahead of the curve.
Infrastructure Maestro: Support ICT infrastructure projects related to end-user devices and technology by investigating and testing potential new technologies, including the latest MDMs, and RDP or Citrix. Your insights will shape the future of our technological landscape.
Requirements:
Essentials:
Minimum of 4 years of hands-on experience in IT Support.
Proven track record in a similar IT support role; experience supporting a global and remote user base is a definite plus!
Strong proficiency in Google Workspace, MDM, policy management & IT security.
Exceptional troubleshooting and problem-solving skills.
Effective communication and interpersonal skills.
Ability to thrive both independently and collaboratively within a team.
Nice-to-Haves:
Prior experience in a startup environment, showcasing adaptability and initiative.
Familiarity with multi-site and cloud based infrastructure, demonstrating versatility in IT support.
Experience supporting home-based and mobile staff, emphasizing flexibility and remote connectivity expertise.
IT certifications such as CompTIA A+ or Microsoft Certified IT Professional.
Join us if you're ready to bring your hands-on experience and expertise to our dynamic team, where you'll play a vital role in shaping our global IT support landscape!
