Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Reporting to the Client Technical Manager, the Client Technical Analyst will manage complex issues escalated from internal teams related to the Patient Access Curator suite of products.
You will:
- Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues.
- Troubleshoot issues related to the Patient Access Curator platform.
- Troubleshoot complex payer issues.
- Small to medium size project management and oversight.
- Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce.
- Work with clients via support cases, email, and telephone and meet with them to resolve issues.
- Determine the severity and scope of issues, inquiries, and requests.
- Manage and troubleshoot client and user payer configurations.
Qualifications
Skills and Qualifications:
- A bachelor's degree in business, healthcare management, or a related field.
- 2+ years experience in the healthcare IT industry.
- Experience with healthcare-related standards and specifications; ANSI X1.
- Analytical with a keen eye for detail.
- Remain even-keeled with frustrated customers.
- Flexibility to manage unforeseen situations outside of the agent's control.
- Patience in handling repetitive customer support issues.
- Prioritize and differentiate important tasks from urgent ones.
- Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization.
Benefits/Perks:
- This role is remote from within the US
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Additional Information
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
