Company Description
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in working towards their financial goals and helping them save time and money.
We operate across various markets, from financial services to healthcare, automotive, agribusiness, insurance, and other industry segments.
We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Experian's contact center technology team is at the forefront of innovation and is dedicated to creating the latest solutions that enhance customer interactions. We are looking for an experienced Lead Software Development Engineer to join our dynamic team and lead the development of Intelligent Virtual Assistant (IVA) customer experiences using natural language processing (NLP) and machine learning (ML) technologies.
This role is ideal for someone who excels and has experience managing large-scale projects, collaborating with cross-functional teams by making data-driven decisions. You will report to the Director Customer Experience Engineering.
Responsibilities:
- You will design, develop, and maintain scalable and maintainable software systems using Groovy, Python, and Java.
- You will collaborate with product managers and internal customers to define new solutions to increase containment, consumer satisfaction and implement new features for Intelligent Virtual Assistant (IVA) applications.
- You can conduct code reviews and ensure adherence to best practices for software development, including testing and documentation.
- You will provide technical guidance and mentorship to junior developers, promoting a collaborative team environment.
- You can assess and optimize the performance of IVA applications, ensuring performance and responsiveness.
- You will implement and maintain CI/CD pipelines to automate the build, test, and deployment processes.
- You can troubleshoot and resolve complex technical issues, ensuring the stability and reliability of the software.
- You will create comprehensive technical documentation for developed features, configurations, and systems.
Qualifications
- You have 3 to 5 years of relevant product or engineering experience, with a focus on Amelia and NICE CXone.
- You are proficiency in Groovy and Python. Experience in Java. In-depth understanding of AWS technologies such as DynamoDB and Lambda. Experience with tools like Git, Insomnia, VS Code, and Co-Polit.
- You will participation in an on-call rotation is required.
- Familiarity with CI/CD pipelines and tools like Jenkins or GitLab CI.
- Understanding of microservices architecture and RESTful API design.
- Knowledge of security best practices and tools for secure software development.
Additional Information
Benefits/Perks
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Flexible schedule, ability to work remotely, hybrid, or in-office
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social media or our careers site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.
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