Remote Scouter

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

• Partner with EDE management team and other Dynatrace stakeholders to be able to represent network teams needed involvement in new business requirements and translate them into initiatives.
• Stay current with new networking technologies and champion appropriate efforts for the company.
• Create, assign and manage network teams project work.   Collaborate with project manager to ensure reporting and timely completion of approved projects. 
• Provide leadership and oversight to the network engineering team.  This includes regular 1:1’s, staff meetings, sprint and ticket reviews.  Mentor staff to achieve personal, professional and department goals.
• Ensures company network infrastructure, including voice, video and data communications, operates as designed and according to established key performance indicators. 
• Provide for an excellent customer experience by making sure timely and appropriate responses are provided to end user tickets / requests.   Serve as an escalation contact.    
• Forster an environment of continuous improvement and promote appropriate network security enhancements. 
• Ensures current network policies are compliant with various auditing frameworks including but not limited to ISO27001, SOX, HIPAA, etc. 
• Ability to represent networking initiatives clearly and succinctly to both technical and non-technical audiences.    
• Manage relationships of networking vendors, including technology reviews, budgeting, purchasing and renewals. 
• Support our growing global network and manage staff of network engineers around the globe.
• Manage global team of at least 5 engineers.

Candidates will be required to work EST hours for this role.  
Candidates who live within a 45 mile radius of Waltham, MA/Boston, MA/Detroit, MI/Denver, CO/Mountain View, CA will be required to work hybrid out of our offices. 

Minimum Requirements: 

• 10+ years of previous experience working in a network engineering role.
• 5+ years in a network management role.
• HS Diploma or GED required.

Preferred Requirements: 

• Experience with ITSM tools (FreshWorks and JIRA preferred).
• Familiarity with agile methodologies.
• Experience with enterprise firewall & security management tools like Palo Alto, Cisco ACI/DNA/ISE required.
• Telecom familiarity with Zoom and Teams.
• Excellent communication skills.
• Bachelor’s degree preferred, but not required.
• This position will travel up to 10% of the time.

• Dynatrace is a leader in unified observability and security. 
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. 
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. 
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, salary $140K - $160K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. 

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.