Company Description
We are looking for a Senior Service Designer to join the Service Design team. In this role, you will facilitate multidisciplinary stakeholders through human-centred design processes that inform strategic decision-making and guide the delivery of cohesive, outcome-driven solutions across multiple platforms and news products.
This is a remote position, and so we are therefore open to candidates based across the UK.
So, who are we?
We are Reach Plc, you might not have heard of us but we have probably met without you even realising it. We are home to the UK and Ireland’s most iconic digital platforms, magazines and newspapers. From the Mirror, Daily Express and OK!, to our regional titles such as the Liverpool Echo, BirminghamLive and the Manchester Evening News (plus lots more), our brands and the stories we cover are as varied as our people. We help all kinds of people share experiences through our stories because we believe this is what makes us human.
Oh, and we should probably also mention that with a monthly readership of 47 million people, Reach is the largest commercial publisher in the UK. At Reach, not only will you feel better understood, you will also feel you understand other people better too.
Job Description
Collaborating with the Head of Service Design and stakeholders, this role focuses on identifying and executing insights-driven work-streams to help teams achieve key business metrics. It involves exploring problem areas to find user-centric opportunities that align with business goals.
The role requires delivering solutions that are desirable, usable, feasible, and viable, ensuring their seamless integration into the broader service ecosystem. This is essential for maintaining a user-focused service delivery that meets company objectives.
Fostering a culture of alignment and collaboration across multidisciplinary teams is crucial. This enhances the efficiency and effectiveness of service delivery, improving how users experience Reach products.
The position supports refining internal systems and processes to optimise the user experience. By providing UX design consultancy, it ensures all user interaction aspects are in line with strategic goals.
Staying informed about emerging technologies and trends is also vital, allowing the role to contribute to forward-thinking strategies that keep the company competitive and innovative.
Qualifications
We're looking for someone who's a natural at connecting the dots and getting the bigger picture of the Reach ecosystem. You'll be great at spotting issues and coming up with smart solutions. If you're into Design Thinking and can align it with business strategies, that's a big plus. You'll need to work independently, hit deadlines, and roll with the changes easily. Building strong relationships with stakeholders through your people skills and empathy is key.
You'll love tackling tricky problems and running workshops, creating things like journey maps. If you've got a solid background in user research and UI design, and you're good at digging into internal processes using data and research, you'll fit right in. You'll turn insights into clear recommendations and share them in a way that's both confident and inspiring.
The Ideal candidate
- Systems thinker with the ability to analyse interconnected elements, diagnose issues, and recommend solutions
- Proficient in Design Thinking, aligning user needs with business goals
- Builds collaborative relationships and engages stakeholders in human-centred design
- Skilled in facilitating workshops and creating service design outputs like journey maps and prototypes
- Experienced in user research and UI design best practices
- Investigates internal processes to identify constraints
- Utilises research and data analytics effectively
Additional Information
We are offering a competitive salary and benefits including;
- Help saving for your retirement - join our pension scheme and we’ll match contributions up to 6%
- 25 days’ holiday per year when you join. After three, five and ten years’ service with Reach, you’ll accrue one additional day of annual leave. We also have a Holiday Purchase Scheme
- Giving back day - an additional day’s leave each year to support a cause close to your heart
- Enhanced family leave - including maternity, paternity and adoption - and you’ll be eligible after just six months’ employment
- Private Healthcare Cash Plan - free health cash plan so you can claim back cash for a range of medical expenses
- As one of the UK’s top 50 Inclusive Employers everyone’s invited to join our events, programmes and networks to celebrate diversity and build an environment where all our people can thrive
- Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest
- Awesome career opportunities - you’ll have support from your line manager and a range of learning & development programmes
- We are also a member of the 30% Club, a global campaign aimed at increasing gender diversity at board and senior management levels
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested please apply early to avoid disappointment.
Reach plc believes diversity brings benefits for our customers, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
