Description
Patrique Mercier Recruitment is excited to offer an opportunity for a Portuguese Speaking Fashion E-Commerce Support Agent, now available as a remote position within Greece! This entry-level role is ideal for individuals who are passionate about fashion and eager to start their journey in the e-commerce world.
As a Fashion E-Commerce Support Agent, you'll be the go-to support for our Portuguese-speaking customers, providing them with assistance on their fashion inquiries. This position not only allows you to develop valuable customer service skills but also helps you immerse yourself in the exciting realm of fashion e-commerce.
Responsibilities
- Assist Portuguese-speaking customers via phone, email, and chat with their fashion-related inquiries.
- Provide clear and helpful information about products, orders, and returns.
- Resolve customer issues promptly and efficiently while maintaining a positive demeanor.
- Document customer interactions accurately to uphold quality service standards.
- Work collaboratively with team members to enhance the overall customer service experience.
- Stay informed about the latest products and current fashion trends.
- Collect customer feedback to help improve service processes continuously.
Requirements
- Fluent in Portuguese and English, both written and spoken.
- No previous experience necessary; a willingness to learn and grow is a must.
- Strong communication skills with a friendly and welcoming attitude.
- Interest in fashion and an understanding of e-commerce is a plus.
- Detail-oriented with good organizational skills.
- Able to work well under pressure in a fast-paced environment.
- Team player with a proactive approach to customer satisfaction.
- A positive attitude and eagerness to develop professionally.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
