Description
We are looking for a collaborative, data-driven and creative problem-solver who loves diving into the details. The ideal candidate will possess deep expertise in business processes across the customer lifecycle, strong leadership skills with the ability to influence decision-making, and a track record of playing a pivotal role in successful transformations.
In this role, you will strategically build systems, processes and tools to create best-in-class customer experiences in partnership with CS Leadership. Your expertise will be pivotal in influencing Postscript’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.
This role is 100% remote
Primary duties
- Develop and execute large, complex projects to enhance the end-to-end sales journey, ensuring a seamless and positive experience for our customers
- Collaborate and execute cross-functionally with Product, Marketing, Finance, Support and other departments and teams to align sales objectives with our overall company goals
- Implement scalable processes and maintain sales systems/software to enhance operational efficiency, leveraging industry best practices and innovative technologies, ensuring consistent execution and continuous improvement
- Track, analyze, and report on relevant Key Performance Indicators (KPIs) and metrics, including renewals and upsell forecasts, to measure the success and impact of sales initiatives; provide regular updates to stakeholders, highlighting achievements and areas for improvement
- Deliver Sales Operation programs to impact key metrics, including: Pipeline Coverage, Sales Cycle Length, Win Rate, Average Deal Size, Stage Penetration, Pipeline Hygiene Score, Forecast Accuracy, Bookings, Customer Acquisition Cost
- Leveraging qualitative and quantitative insights, analyze and monitor performance against goals to provide transparency to stakeholders and influence both product roadmaps and go-to-market plans
- Consistently and proactively communicate, enable, and govern existing and new processes impacting sales organization, customers, and cross-functional partners (cs, product, marketing)
- Stay on top of Sales Operation industry trends, emerging technologies, and best practices, and apply this knowledge to enhance our sales function at Postscript.
What We’ll Love About You
- 5+ years of experience in sales operations in the SaaS or E-commerce industry, with 1+ year of management consulting experience preferred
- High emotional intelligence
- Experience optimizing sales processes via process engineering, software and tools, such as Salesforce, Hubspot, Gong, and Outreach.io
- Exceptional communication, project management, collaboration, and influencing skills with the ability to prepare thoroughly for critical questions
- Proactively analyze, recommend improvements and communicate efficiency and effectiveness of sales operations to sales leadership
- Strong quantitative and qualitative analytical skills
- Experience managing complex projects with multiple stakeholders
- Detailed oriented and organized - particularly in the context of building complicated business systems and analyzing downstream impact and scalability
- Openness and responsiveness to feedback
What You’ll Love About Us
- Salary range of USD $135,000-$160,000 base plus significant equity (we do not have geo based salaries)
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Work from home (or wherever)
- Fun - We’re passionate and enjoy what we do
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, vision insurance
What to expect from our hiring process :
- Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript.
- Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position.
- Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
- Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
- Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
- Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
- Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
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