The Position
In this role, you will be responsible for evaluating enablement needs including reporting needs for sales & customer care, implementing CPQ configuration requirements and analyzing CSAT survey results from customers. Under the guidance of Sr. Manager of Training & Enablement and collaboration with the Enablement Sr. Analyst, you will build and manage systematic reports to support departmental analytical needs as well as develop project plans & backend salesforce build outs for product roll outs and ongoing management.
Essential Functions
· Create & maintain salesforce reports for Sales & Customer Care including management dashboards, Sales Team specific lead/opportunity/account views.
· Review and triage the Training and Enablement case queue to distribute to appropriate team members or departments for resolution to business needs, IT bugs, process assistance and system enhancements.
· Assist the Sr. Analyst with statistics building and management of the company CSAT program.
· Analyze the product configuration needs to execute new product builds, every day fixes, and review of existing builds to make improvements.
· Aid the Sr Analyst with pricing updates to the sales pricing tool and related system values.
· Pull & review reports necessary for enablement reinforcement.
Qualifications
· Associates or Bachelors Degree required
· Entry Level knowledge of preparation, analysis, or visualization of data.
· Experience with Microsoft Suite; preferably Excel proficiency.
· Excellent written and verbal communication skills
· Ability to self start based on designated projects and tasks.
· Ability to create & propose solutions for potential obstacles.
· Strong organizational skills.
· Must be a quick learner and should be able to adapt to changing technical and business requirements
· Results-oriented attitude, ability to manage multiple projects and data-driven mindset
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