Company Description:
Rewst is a tool designed for Managed Service Providers (MSPs) to streamline and automate their processes, saving valuable time and effort. Our platform helps MSPs achieve big automation wins, resulting in increased productivity and efficiency. We value the flexibility of remote work and enjoy opportunities to collaborate in person on occasion.
Position Overview:
Rewst is seeking a highly motivated and customer-focused Technical Account Manager to join our rapidly growing team. As a Technical Account Manager at Rewst, you will work under TAM Team Manager to help Rewst’s largest and most complex partners strategize, build and implement their automation goals.
You will play a pivotal role in ensuring the success of our MSP partners by understanding their unique needs through the customer journey from onboarding all the way to advocacy.
This role requires a deep understanding of MSP’s processes and environments, excellent communication and technical skills, and a passion for eliminating manual processes.
Responsibilities:
Client Engagement and Relationship Management:
· Establish and maintain strong relationships with key technical stakeholders within multiple levels of the MSP’s organization.
· Engaging with Automation Engineers and Automation Team Managers at MSPs to create alignment across your clients' organizations.
Technical Guidance:
· Assist clients in strategizing on potential approaches to automation goals and building custom workflows.
· Work closely with your clients to establish deep technical knowledge of their environments and processes.
Training and Education:
· Oversee training efforts by client build teams to get certified in Rewst’s Cluck University training program.
· Drive automation education across all levels of the MSPs organization.
· Run custom build training sessions as needed for client’s build teams.
Project Management:
· Assist CSMs in creating automation roadmaps custom tailored to each client's goals.
· Manage multiple client accounts simultaneously, ensuring a high level of customer satisfaction.
Qualifications:
· Proven experience in Technical Account Management or a similar customer-facing role within the IT industry.
· Deep understanding of Managed Services Providers' processes and challenges.
· Strong technical acumen, with the ability to understand and troubleshoot technical problems.
· Scripting/Programming/Automation experience.
· Excellent communication and presentation skills.
Bonus Points:
· Experience in the MSP Industry.
· Experience with Robotic Process Automation (RPA) tools like Rewst.
· Experience using Python, Jinja, SQL, Powershell or other programming skillsets.
Why Join Us:
Opportunity to make a significant impact in a fast-growing startup environment
Collaborative and inclusive culture that values creativity, diversity, and innovation
Competitive compensation package, including equity options and benefits
Flexible work arrangements and a supportive work-life balance
