We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
About the Role
We are seeking an ambitious Salesforce Support Associate to join our team. In this role, you will serve as the first point of contact for triaging technical issues, debugging data errors, and escalating recurring problems to ensure smooth operations. You’ll monitor data quality and performance across Salesforce and third-party tools like SMS Magic, Formstack, and Zendesk, resolving syncing issues and ensuring system uptime.
Partnering with IT, you’ll manage user onboarding, configure accounts, and administer access permissions to ensure a seamless user experience. You’ll also oversee routine system monitoring, manage ticket flows in Zendesk, and provide timely updates and excellent customer support.
Required Qualifications
Excellent problem solving skills
Ability to quickly pick up new skills and technologies
Ability to effectively communicate with technical and non-technical users
1+ Years of Salesforce end-user experience
Preferred Qualifications
Salesforce administrator experience
Experience using a ticketing system like Jira or Zendesk
Salesforce end-user experience strongly preferred
Salesforce Administrator certification
We're serious about your well-being! As part of our team, full-time employees receive:
100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Support for your mental and physical health
New hire home office stipend: Set up your workspace for success
Quarterly department stipend: Fund team-building activities or in-person gatherings
Wellness events and lunch & learns: Explore a variety of engaging topics
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Discounted programs: Fetch, SmartSpend, Ladder, SoFi
Our team
We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.
