Description
We're looking for a collaborative, passionate, and upbeat person who will lead our customers by driving business value through the adoption and expansion of Salsify across their organizations.
In the Implementation Consultant role, you'll work directly with our customers to meet each of their unique and growing commerce business demands. You will partner with a Project Manager to form an Implementation team to deliver an outstanding onboarding experience for each of your customers.
How You'll Make an Impact:
- Lead the technical consulting and configuration component of multiple concurrent time and materials projects
- Partner with Project Managers to deliver projects on time, within scope, and budget
- Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products
- Work cross-functionally with Customer Success Managers, Project Managers, Account Managers, and other teams to ensure customers are set up to achieve established metrics/goals
- Drive a consistently positive experience with internal and external stakeholders by guiding and bringing others along
You'll Enjoy This Role If You Have:
- Experience navigating the complexities large enterprise clients face when launching a new platform
- Passion for making customers successful and excited to work in a customer-centric environment
- Experience problem solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
- Curiosity and willingness to learning with the ability to quickly grasp and make effective use of knowledge
- Thoughtfully communicates new concepts to diverse audiences and adapt to changing circumstances
- Confidence driving solutions to challenging customer or internal situations autonomously and understand when to raise risk and inform relevant stakeholders
- Proficiency integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus
