About the opportunity

The Retail Network team is on a mission to grow and scale the world’s most trusted, open, and complete product data network. As an Implementation Consultant, you’ll play an instrumental role on the Retail Network Services team by leading our customers through the implementation, adoption, and expansion of Salsify across their organizations – ultimately resulting in excellent customer satisfaction and the growth of our Retail Network. You’ll work directly with our customers to meet each of their unique and growing commerce business demands. You will partner with a Project Manager to form an Implementation team to deliver an outstanding onboarding experience for each of your customers.

How you’ll make an impact

We are looking for a self-motivated individual who will:

• Lead the technical consulting and configuration component of multiple concurrent time and materials projects
• Partner with Project Managers to deliver projects on time, within scope, and budget
• Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products
• Work cross-functionally with internal stakeholders to ensure customers are set up to achieve established metrics/goals
• Drive a consistently positive experience with internal and external stakeholders by guiding and bringing others along
• Continuously assess operational opportunities and drive efficiency improvements

You’ll enjoy this role if you have

• Experience navigating the complexities large enterprise clients face when launching a new platform
• Passion for making customers successful and excited to work in a customer-centric environment 
• Experience problem-solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal 
• Curiosity and willingness to learn with the ability to quickly grasp and make effective use of knowledge
• Thoughtful communication of new concepts to diverse audiences and adapts to changing circumstances
• Confidence driving solutions to challenging customer or internal situations autonomously and understanding when to raise risk and inform relevant stakeholders
• Proficiency in integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus

What we’re looking for in you

• 3+ years of experience in Tech Consultancy, Software Implementation, ERP Consultancy, or related experience
• Experience leading multi-phased technical implementations and navigating the complexities large enterprise clients face when launching a new platform
• Excellent communication skills to keep customer and internal stakeholders updated throughout engagements 
• Ability to thoughtfully communicate new concepts to diverse audiences and adapt to changing circumstances
• Strong organizational skills allow you to effectively manage multiple, simultaneous projects of varying complexity and scope 
• Passion for making customers successful and excited to work in a customer-centric environment 
• Experience problem solving and an ability to take different approaches for all sorts of challenges, whether they be technical, organizational, internal, customer, or personal 
• Curiosity and willingness to learn with the ability to quickly grasp and make effective use of knowledge
• Confidence driving solutions to challenging customer or internal situations autonomously and understanding when to raise risk and inform relevant stakeholders
• Excellent Excel skills are a must
• You have demonstrated a track record of looking for ways to drive operational efficiency and process improvement
• Note: This role will be primarily responsible for customers based in the US and requires flexibility to take meetings until 7pm for most working days. 
• The following are not required but are a bonus:
• Experience working in Retail and/or SaaS
• Proficiency in integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus
• Competence in Javascript, SQL, and/or scripting 
• Experience working in a global environment and across different cultures