ABOUT US

Smith.ai has been making life easier and business better for small and medium-sized businesses since 2016. Using a “human + AI” approach, we handle inbound and outbound communication, qualifying leads, and optimizing customer funnels. Our small, fully-remote team spans the globe, with a culture that prioritizes user satisfaction and rapid iteration. (Our design and engineering teams are primarily based in Europe/CEST.) Our customers love us, and their feedback fuels our product development.

ABOUT THIS ROLE

As a Senior Product Designer, you will shape and ship features of our product and internal tools, with a primary focus on growing our AI-first, human-in-the-loop Voice Assistant. (Recent examples include Creating a simple yet powerful set of options for controlling AI voice conversations and building out a suite of reporting tools for AI + human performance metrics.) You’ll work in a fast-paced, high-growth environment, balancing design fidelity and resourcing with business objectives. You'll be part of a small team, working collaboratively with the entire company.

ABOUT YOU

A design generalist, you bring creative problem-solving to complex challenges. You understand design's nuanced role in creating meaningful experiences.

Proactive communicator who works with minimal oversight
Comfortable navigating ambiguity and driving results
Curious about understanding problems and proactive in learning from others
Quick learner who embraces design iterations
More focused on impactful progress than perfection
You live and have the right to work in Spain

If you're a lone wolf who prefers isolation, this isn't the right fit. We need a collaborative, adaptable team player.

RESPONSIBILITIES

Collaborate: Partner with founders, Product & Ops teams, customer support, and marketing to design and implement new products/features.
Facilitate Cross-Functional Teamwork: Initiate and focus on collaboration across engineering, marketing, support, and operations teams.
Drive Project Execution: Oversee projects through completion and follow through with warranty work.
Define Requirements: Contribute to product definition and requirements to shape development.
Build the Design System: Support and grow the fledgling design system to ensure consistency and scalability.
Document for Engineering: Record design decisions and prepare work for engineering.

EXPERIENCE

Must have

Fluent in English, comfortable having live video conversations and presenting/discussing work. The engineering team primarily speaks Spanish, but the rest of the org operates in English.
5+ years in Product Design roles
Experience in startups (Seed to Series B)
Successful team-based remote work environment experience (e.g., Slack, Teams)
Adept in Figma (our design tool of choice) and have used project management and development tools (e.g., ClickUp, GitHub).
Proven success in different stages of the product lifecycle, from shaping to execution to refinement.

Nice to have

Product management experience within B2B Product-focussed organizations
SaaS, AI/ML, or SMB-focused product experience.
An understanding of prompt engineering, RAG, and other AI mechanisms

HIRING PROCESS

We understand that the best designers are often too busy to carefully curate a portfolio or website. For that reason you don't need one to apply, however we do require a representation of your work in whatever format you think is appropriate that demonstrates your experience for this role. For example: a Figma file, a Notion page, a PDF, a video - something that gives us a sense of your capabilities.

Resume screen
30 minute interview with the hiring manager
45-60 minute design walkthrough with the Design Team (showing 1-3 of your raw design files in a non-recorded space)
Time-capped take-home exercise (3 hours)
Final call with Craig or Justin
Reference check
Presentation of offer

BENEFITS

Hardware and wellness budget
25 Vacation days per year
Flexible compensation (Coverflex)
English classes (iTalki)
Health insurance with dental coverage (Mapfre)

Generative AI now plays an important part of any role — we use it every day. However, we ask that you refrain from using it in your application so we can to get to know you.

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