Description
Shopify Support Specialist (Customer Support )
Our client is searching for a Shopify Specialist and product knowledge specialist for their online skincare and wellness store. You are a natural problem solver, have an empathetic nature, and like to get things right with people. You are the first point of contact for the brand whenever someone needs help or advice.
You understand that margins are tight and every call counts. No lead is left unhandled. You know if someone is serious enough to call, you have the ability to make this person a customer for life. You are eager, kind, and can wrap up a sale. There is lots of room for advancement as well.
The position is a work-from-home position, ideal for someone with a quiet home office. If you have previous call centre and retail experience you are already doing well. If you have previous beauty counter or health food experience, that’s even better. Training about products and usage will be provided.
Skills required:
Excellent speaking skills Excellent grammatical and spelling skillsTyping and call handling ability Outstanding memory Ability to learn new platforms easilyShopify Experience
Duties Include:
Taking incoming calls from our customers, answering questions about our products, tracking orders, offering product support, taking messages. Inputting products, fixing any bugs on the person's website or store, email sequences, SMS sequences, making sure everything is moving properly within the client's storeAnswering of emails and LiveChat on our website.Data entryAble to close sales in an efficient mannerThe ability to deal with disgruntled customers in a productive manner.Ensuring customer service standards are achieved through phone and email correspondenceUsing Shopify platform for placing order and managing customers
