We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
- Conserves executive’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information, and initiates telecommunications
- Maintains executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel
- Prepares reports for the Executive by collecting and analyzing information
- Represents the executive by attending meetings in the executive’s absence and cascades information whenever needed
- Completes projects by assigning work to the appropriate department and following up on results
- Secures information by completing database backups
- Provides historical reference by developing and utilizing filing and retrieval systems and recording meeting discussions
- Maintain an organized filing system of paper and electronic document
- Format information for internal and external communication – memos, emails, presentations, reports
- Maintains executive’s confidence and protects operations by keeping information handled confidentially
- Serves as a bridge for smooth communication between the Executive's office and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff
- Works closely and effectively with the Executive to keep him well informed of upcoming commitments and responsibilities, following up appropriately; Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the Executive updated
- Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
- Minimum 3 years of experience in the same position, providing assistance to C-Level Executives
- Open for other industries but BPO is preferred.
- Prioritize a candidate who works more than 1 executive
- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.); Working knowledge of data analysis and performance/operation metrics
- Familiarity with customer support CRMs and Google Workspace
- Knowledge of office management; experience in purchasing, budgeting, and office errands is highly desirable
- Strong organizational, time management, project management, and problem-solving skills with impeccable multi-tasking abilities
- Exceptional interpersonal skills; beyond satisfactory business communication skills, both in written and verbal
- Proficiency in collaboration and delegation of duties
- Proficiency in Microsoft and Google Office applications
- Exceptional level of discretion and confidentiality
- Pleasing personality is highly desirable
- Experience in presentations (verbal and visual)
- Multitasking
- Leading special projects (small projects)
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
