Description
Currently operating in 4 states and supporting 7 locations, T3 Services Group is Transforming the Trades one customer at a time with our top notch residential HVAC, Plumbing, & Electrical services. We operate under a philosophy of running our business in new and unconventional ways that elevate the experience customers have when we enter their home. Are you ready to transform the trades? Apply today!
The Good Stuff:
$19-21/hrWork from home!Medical, Dental, Vision (Free medical plan option for employee)401k with 4% company matchPTO, Paid Holidays, Paid Parental LeaveCompany provided laptop, monitor, and headset.Schedule includes working weekends and having 2 weekdays off. Shift is starting between 11am-1pm CT. (Swing shift)
Job Duties:
Answer inbound calls and schedule service appointmentsRespond to and resolve voicemail messages, abandoned and missed calls from customersRespond to customer requests (email, webchat, text) to resolve issuesDeliver call scripts clearly, be compelling, and personableAdhere to the company’s plan for resolving customer complaints quickly and favorablyMaintain and update customer database with complete and accurate information.Communicate with dispatch to ensure customers receive 5 Star Service Provide additional support to the team as needed
What you need:
HS Diploma or GED2+ year of customer service experience in a phone based roleExperience working in the home services industry preferredMultitask by completing phone and computer work simultaneouslyCapability to type at least 40 WPMProficiency with Microsoft Office or Google SuiteClear, kind, and energetic phone presenceAbility to work fast paced and remain organizedMust be a U.S. Resident
